Rizky Mustaqim Email & Phone Number

Jakarta, Indonesia

- Handled over 2000 tickets monthly compliance with airlines regulations- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. - Assisted customers in booking flights and issuing tickets accurately and efficiently.- Utilized computerized reservation systems to process ticket purchases and payments.- Demonstrated strong knowledge of flight schedules, fares, rules and available services to guide customers in making… Show more - Handled over 2000 tickets monthly compliance with airlines regulations- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. - Assisted customers in booking flights and issuing tickets accurately and efficiently.- Utilized computerized reservation systems to process ticket purchases and payments.- Demonstrated strong knowledge of flight schedules, fares, rules and available services to guide customers in making informed decisions.- Collaborated with other airline staff, such as pre-flight agents and baggage handlers, to ensure smooth operations and seamless travel experiences.- Resolved customer concerns related to flight changes, cancellations, and rebooking, offering suitable alternatives and minimizing disruptions. Show less

Jakarta, Indonesia

● Reviewed and moderated over 10,000 pieces of user-generated content per month, ensuring compliance with community guidelines and brand standards.● Contributed and maintained a 97% accuracy rate for our work, resulting in improved accuracy rate by 4% ● Supervised 7 team members, resulting in increased productivity and higher quality work.● Demonstrated Performance Improvement Plan for the effectiveness of quality control measures.● Developed and implemented new moderation… Show more ● Reviewed and moderated over 10,000 pieces of user-generated content per month, ensuring compliance with community guidelines and brand standards.● Contributed and maintained a 97% accuracy rate for our work, resulting in improved accuracy rate by 4% ● Supervised 7 team members, resulting in increased productivity and higher quality work.● Demonstrated Performance Improvement Plan for the effectiveness of quality control measures.● Developed and implemented new moderation procedures that improved efficiency, resulting in the achievement of average handling time, utilization rate and SLA latency.Personal Achievements● Awarded as “UNSANG HERO 2023” from Concentrix ID for giving innovative ideas to the client regarding the improvement of team quality.● Awarded as “Concentrix Indonesia Best Employee 2022” by Concentrix President for improving the accuracy of team by 4% as Quality Assurance interim in one of critical Line of Business● Awarded as “Concentrix Indonesia Best Agent for Q3 2022” by Concentrix ID and acknowledged by Client for achieving the accuracy target at 97% for 3 consecutive months and the dedication toward team by implementing company’s cultures. Show less

Jakarta, Indonesia

- Continuously evaluated and improved content moderation quality assurance processes to ensure effectiveness, efficiency, and alignment with organizational goals.- Conducted regular audits and inspections of moderated content to ensure adherence to quality standards and regulatory requirements

Jakarta, Indonesia

Flagged the content by applying the regulations of the platform

Padang, West Sumatra, Indonesia

Run a small medium enterprise that delivers groceries door-to-door, resorts, and mini cruise ship and have led to significant growth and success for the business. ● Created and balanced budget, established efficient inventory management and supply chain processes that reduced 25% operation costs.● Contributed to marketing strategies and social media campaigns that resulted in a 40% increase in brand awareness.● Answered questions, directed customers to desired… Show more Run a small medium enterprise that delivers groceries door-to-door, resorts, and mini cruise ship and have led to significant growth and success for the business. ● Created and balanced budget, established efficient inventory management and supply chain processes that reduced 25% operation costs.● Contributed to marketing strategies and social media campaigns that resulted in a 40% increase in brand awareness.● Answered questions, directed customers to desired products.● Resolved 98% of customer complaints by providing exceptional service and building strong relationships with customers.● Achieved a 30% increase in customer retention rates, resulting in higher levels of repeat business and revenue. Show less

Padang, West Sumatra, Indonesia

Led and made a measurable impact on the experience of my clients and consistently earned a 4.9-star rating for the tours I have led, resulting in high levels of customer satisfaction and positive reviews.● Contributed to a 20% increase in visitor knowledge and understanding of visited destinations, resulting in a more enriching experience for clients by providing engaging and informative commentary.● Implemented safety and organization skills that resulted in a 15% reduction in the… Show more Led and made a measurable impact on the experience of my clients and consistently earned a 4.9-star rating for the tours I have led, resulting in high levels of customer satisfaction and positive reviews.● Contributed to a 20% increase in visitor knowledge and understanding of visited destinations, resulting in a more enriching experience for clients by providing engaging and informative commentary.● Implemented safety and organization skills that resulted in a 15% reduction in the number of accidents and incidents during tours by demonstrating the effectiveness of risk management strategies.● Achieved a 20% increase in customer repeat business and referrals by demonstrating the value of my customer-centric approach. Show less

Padang, West Sumatra, Indonesia

Provided exceptional customer service to guests, managing reservations, and performing various administrative tasks with a passion for hospitality.● Achieved an average rating of 4.8 stars on online platforms, resulting in higher levels of customer satisfaction and positive reviews.● Contributed to a 10% increase in direct bookings through the implementation of targeted marketing campaigns and promotions, resulting in reduced reliance on third-party booking platforms.● Reduced the… Show more Provided exceptional customer service to guests, managing reservations, and performing various administrative tasks with a passion for hospitality.● Achieved an average rating of 4.8 stars on online platforms, resulting in higher levels of customer satisfaction and positive reviews.● Contributed to a 10% increase in direct bookings through the implementation of targeted marketing campaigns and promotions, resulting in reduced reliance on third-party booking platforms.● Reduced the number of customer complaints by 30% through effective conflict resolution resulting in improved customer loyalty and repeat business. Show less

West Sumatra, Indonesia

Led an Extracurricular of English Club and Private English Course.● Planned and delivered engaging and effective lessons that align with state standards and meet the needs of diverse learners.● Collaborated with colleagues and administrators to develop and implement new curricula, materials, and programs, resulting in improved student outcomes and increased program enrollment.