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Mohammad Rizky Maulana Rizano Email & Phone Number
Customer Service Associate
at
movus technologies
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Associate
Location
West Java, Indonesia, Indonesia
Company size
Who is Mohammad Rizky Maulana Rizano? Overview
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Quick answer
Mohammad Rizky Maulana Rizano is listed as Customer Service Associate at movus technologies, a company with 65 employees, based in West Java, Indonesia, Indonesia. AeroLeads shows a matched LinkedIn profile for Mohammad Rizky Maulana Rizano.
Mohammad Rizky Maulana Rizano previously worked as Return Refund Knowledge Management Specialist at Shopee and Return Refund Associate at Shopee. Mohammad Rizky Maulana Rizano holds Gelar Sarjana, Manajemen Agribisnis, 3.25 Of 4.00 from Institut Pertanian Bogor (Ipb).
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Email format at movus technologies
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movus technologies
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Profile bio
About Mohammad Rizky Maulana Rizano
Shopee Return Refund Ops (Knowledge Management Specialist) since June 2022
Current workplace
Mohammad Rizky Maulana Rizano's current company
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Movus Technologies
7 roles
Mohammad Rizky Maulana Rizano work experience
A career timeline built from the work history available for this profile.
Return Refund Knowledge Management Specialist
Current- Published detailed SOP or Work Instructions on the RR G-Site- Managed RR G-Site- Managed soft skill material and product knowledge for Agent, Associate and QA (Internal and External)- Managed weekly or monthly quiz and give refreshment related product knowledge for RR Agent, Associate and QA- Managed agent for attend the Shopee Academy- Training.
Jun 2022 - Present
Return Refund Associate
- Monitoring the progress of work carried out by staff- Responsible for coordinating in fostering solid team work.- Responsible for achieving predetermined work targets and in accordance with the rules.- Coordinate all team activities in managing all at the office.- Check the results of work that has been carried out.- Help provide proper direction at each.
Jul 2021 - Jun 2022
Team Leader Digital Goods & Fintech Di Pt Tokopedia
- Monitoring the progress of work carried out by staff
- Responsible for coordinating in fostering solid team work
- Responsible for achieving predetermined work targets and in accordance with the rules.
- Coordinate all team activities in managing all at the office.
- Check the results of work that has been carried out.
- Help provide proper direction at each briefing and provide guidance to the agent or employee who is wrong in providing solutions.
Jul 2020 - Jul 2021
Team Leader Online Dispute Resolution Center
- Responsible for coordinating in fostering solid team work
- Responsible for achieving predetermined work targets and in accordance with the rules.
- Check the results of work that has been carried out.
- Help provide proper direction at each briefing and provide guidance to the agent or employee who is wrong in providing solutions.
- Make a report on the performance results every week
Dec 2018 - Jul 2020
Person In Charge Online Dispute Resolution Center
- Meet with users both Seller and Buyer to help solve problems experienced such as dissatisfaction in transactions, fraud, problems lost, damaged or want to know about Tokopedia
- Working on claims for lost and damaged goods and monitoring their progress
- Providing direction and the right solution for the user for the constraints can be resolved properly
- Mediation with third parties, namely shipping couriers if there are fraud problems.
- Assist in analyzing the constraints of fraud or fraud in buying and selling transactions
- Connect with logistics partners
Sep 2018 - Dec 2018
Agent Online Dispute Resolution Center
- As an intermediary that neutralizes discussions between Buyers and Sellers.
- As decision makers during discussions when Buyers and Sellers do not reach a discussion agreement.
- Admin confirms the discussion between Buyers and Sellers.
Jan 2018 - Sep 2018
1 education record
Mohammad Rizky Maulana Rizano education
FAQ
Frequently asked questions about Mohammad Rizky Maulana Rizano
Quick answers generated from the profile data available on this page.
What company does Mohammad Rizky Maulana Rizano work for?
Mohammad Rizky Maulana Rizano works for movus technologies.
What is Mohammad Rizky Maulana Rizano's role at movus technologies?
Mohammad Rizky Maulana Rizano is listed as Customer Service Associate at movus technologies.
Where is Mohammad Rizky Maulana Rizano based?
Mohammad Rizky Maulana Rizano is based in West Java, Indonesia, Indonesia while working with movus technologies.
What companies has Mohammad Rizky Maulana Rizano worked for?
Mohammad Rizky Maulana Rizano has worked for Movus Technologies, Shopee, Tokopedia, and Pt Tokopedia.
How can I contact Mohammad Rizky Maulana Rizano?
You can use AeroLeads to view verified contact signals for Mohammad Rizky Maulana Rizano at movus technologies, including work email, phone, and LinkedIn data when available.
What schools did Mohammad Rizky Maulana Rizano attend?
Mohammad Rizky Maulana Rizano holds Gelar Sarjana, Manajemen Agribisnis, 3.25 Of 4.00 from Institut Pertanian Bogor (Ipb).
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