Information Technology Service Desk At Aia Indonesia
Current- Handle trouble tickets from the ServiceNow dashboard application that contain user requests, including for software installation, software, hardware and network issues, and access policy changes.- Handle requests from global groups, such as Windows patching, application updates.- Handle alerts informed from IT Security regarding suspicious activities, virus discovery, and other issues related to company security.- Checking the PCs and laptops of users that experiencing issues and coordinate with the IT Asset team for repair or replacement of devices by vendors.- Prepare, ensure, and repair all devices in the meeting room to ensure proper functionality for user use.- Facilitate the relationship between third parties and users regarding Software and Hardware issues.
