- Handle trouble tickets from the ServiceNow dashboard application that contain user requests, including for software installation, software, hardware and network issues, and access policy changes.- Handle requests from global groups, such as Windows patching, application updates.- Handle alerts informed from IT Security regarding suspicious activities, virus discovery, and other issues related to company security.- Checking the PCs and laptops of users that experiencing issues and coordinate with the IT Asset team for repair or replacement of devices by vendors.- Prepare, ensure, and repair all devices in the meeting room to ensure proper functionality for user use.- Facilitate the relationship between third parties and users regarding Software and Hardware issues.

- Handle the installation, maintenance & monitoring of local networks in Main Branch Offices & Sub-Branch Offices.- Handle issues & installations on office applications & desktop applications.- Handle installation, monitoring & troubleshooting of Office Security Applications (Antivirus Client Server).- Communicate with IT device vendors regarding disruption handling & maintenance.

- Handle FTTH network interference on customer-owned devices.

- Record & analyze the network topology of FTTH active devices for the addition of new fiber networks.

- Complete customer Service Data using Oracle Application (NOSS-F UIM) for the purpose of changing & adding indihome service features. - Analyze & resolve Data Fallout using Oracle Application (NOSS-F UIM) for the purpose of adding and changing indihome service features. - Create & update FTTH Inventory Data using Oracle Application (NOSS-F UIM) for the purpose of completing the construction & addition of fiber networks.

- Record & analyze FTTH active device network topology for new network additions.