- Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.- Demonstrate excellent incident & problem response and resolve the issue within SLA.- Demonstrate excellent service request handling from other parties within SLA.- Demonstrate excellent efficiency in automating tasks and reducing manual effort.- Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react- Demonstrate excellent curiosity to find out and review root cause analysis- Demonstrate excellent reviewing system performance and come up with an action plan.- Demonstrate excellent problem-solving and come up with an action plan- Demonstrate excellent reviewing change activity in production- Responsible on handling incident & problem resolution- Responsible on deployment activity- Enable automation prosess on each product- Understand customer (internal & external) needs and deliver the expected outcomes.- Execute of plans and strategies.- Faster a customer-focused working environment with clear responsibilities and expectation.- Creating and execution deployment strategy- Establish and maintain active and constructive relationships with other team in the organization. (internal)- Risk/Findings audit to be fulfilled- Perform support good corporate governance in their specific areas of work.

- Creating inter-bank switching certification standards in collaboration with ALTO Network.- Complete projects, review, and reports as needed.- Develop and run effective tests to ensure product’s stability and performance. - Test newly developed project, features, and record any bugs or performance issues.- Conduct preparation for SIT and UAT (Prepare Test Plan/Strategy, Test)- Actively monitor and report testing progress to stakeholders and defects/issues found during the execution of the automated test. - Ensure quality of delivered process (zero failure) based on defined requirement.- Assist clients in the integration process with doing SIT and UAT.- Maintain and troubleshoot the sandbox environment- Liaise with the business team during client onboarding.- Develop and run effective tests to ensure product’s stability and performance.- Test newly developed project, features, and record any bugs or performance issues.- Develop Reporting related to Fee, MCC, and Reporting team needs Operation.- Conduct QR Indonesian Standardization starting from MPM (Merchant Presented Mode), CPM (Costumer Payment Method) TCICO (Transer, Cash In, Cash Out).- Conduct development related to the standardization of Virtual Account and ATM Debit.- Clients who have collaborated in my certification are Bank Panin, Bank Sinarmas, ShopeePay, Bank BRI, Bank BTN, Bank Maybank, Zipay, Truemoney, Bank BNC, Blu by BCA, E2Pay, and others- ISO 8583

- Monitoring all ALTO and ALTO partnership infrastructure so they can run well.- Create ticket incidents and ticket service requests transaction can be done according to predetermined SLAs.- Ensuring that all ALTO infrastructure and ALTO partnerships are properly monitored.- Ensuring incidents and service requests are delivered within the SLA.- Assist analysis and problem solving related to incidents and problems.- Provide regular reports to L1 leads regarding issues, incidents, service requests, and other system/application anomalies.- Help provide solutions related to problems faced by customers.- Create daily reports that will be sent to internal and external ALTO.

- Conduct condition analysis and potential problems. - Recognize the needs and scope of the client's business. - Providing solutions related to IT client matters, both operationally. - Helping to develop IT client operational strategy, either in general or project specific scope.