Riz Merchant Email & Phone Number

Lincolnshire, England, United Kingdom

Spearheaded operations for a high-profile government healthcare site. Maintained robust processes in a fluid and ever-changing environment. Contractor for DHSC.• Ensured continued adherence for all staff to health and safety policies, minimising incidents, and maximising team productivity.• Guaranteed strict OH&S compliance in line with company policies, systems, and procedures.• Ensured facility hygiene standards were maintained at the highest standard and resulted in… Show more Spearheaded operations for a high-profile government healthcare site. Maintained robust processes in a fluid and ever-changing environment. Contractor for DHSC.• Ensured continued adherence for all staff to health and safety policies, minimising incidents, and maximising team productivity.• Guaranteed strict OH&S compliance in line with company policies, systems, and procedures.• Ensured facility hygiene standards were maintained at the highest standard and resulted in delivering an exceptional health and safety record. • Served as a critical corporate representative, liaising with various parties in support of operational excellence.• Closely managed subcontractors to ensure cost-effective services were provided in line with allocated budgets.• Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements.• Led cross-functional communication initiatives to meet account order timelines.Key Achievements• Lead 10+ direct reports by example to ensure high operational standards per legislation and company policy.• Performed accident investigations to identify root cause, developing and implementing countermeasures to reduce future occurrences. Show less

Falkland Islands, Acension Islands, Brunei & Germany

• Managed customer service by coaching and training staff, overseeing operations and resolve issues quickly.• Achieved maximum performance across safety and maintenance.• Developed and led quality management systems, standards, and compliance, including SOPs, best practices, lean improvement programmes, and enforcement of company and regulatory requirements.• Regulated the service contract for the consumer whilst working within a diverse environment that included three languages… Show more • Managed customer service by coaching and training staff, overseeing operations and resolve issues quickly.• Achieved maximum performance across safety and maintenance.• Developed and led quality management systems, standards, and compliance, including SOPs, best practices, lean improvement programmes, and enforcement of company and regulatory requirements.• Regulated the service contract for the consumer whilst working within a diverse environment that included three languages (English, Malay & Nepalese) with three various legal systems (English, Brunei/Malay & Sharia law). • Granted total autonomy to manage the contract and recruit accordingly to deliver on the service level agreement and KPI's. • Liaised with buyers and growers to coordinate statements, payment schedules, and cost analysis.Key Achievements• Improved daily business operations by effectively training 20 staff members.• Full responsibility for the teams' welfare and healthcare. An in-depth review and actions on the range, availability and services saw an increase in sales and profitability by 13% in a strategically important and remote location. • Effectively allocated and managed annual budgets of up to £14.1M using excellent business acumen. Show less

Hohne, Jhq Mönchengladbach, Gütersloh

• Interfaced with clients to determine marketing, define scopes of work, and establish budgets and deliverable schedules.• Secured revenue by accurately monitoring cash intake and deposits to eliminate discrepancies.• Set up an online operation, which turned a failing part of the business into a more profitable and substantial operation. • Supported company growth by working constructively with sales team members to generate new business opportunities in line with service levels and… Show more • Interfaced with clients to determine marketing, define scopes of work, and establish budgets and deliverable schedules.• Secured revenue by accurately monitoring cash intake and deposits to eliminate discrepancies.• Set up an online operation, which turned a failing part of the business into a more profitable and substantial operation. • Supported company growth by working constructively with sales team members to generate new business opportunities in line with service levels and budgeted costs.• Streamlined operational efficiencies, directing daily protocol, including strategic planning, quality assurance, marketing, logistics, warehousing, contracts, plant production, sales strategies, and system management.Key Achievements• Launched an event management program within the catering & leisure business introducing new ranges and entertainment, driving recent sales of £2M and adding £418K to net profit.• Streamlined catering, retail and leisure operations whilst maintaining standards and service, raising profits by 10% and reducing labour cost by 8%. • Received a Commander's Commendation from the CO British Forces South Atlantic in recognition of distinguished service following a 10-month tour of duty. • Earned IIP accreditation and improved staffing retention by 7% and raising morale 33% FY1 and 50% FY2. • Developed and executed a pricing integrity strategy across worldwide operations for 2000+ staff, leading to a sustainable customer service standard, with excellent customer service perception rising by 12% points within months Show less

London, United Kingdom

Successfully managed stores running from £34M to £56M in turnover with full P&L accountability and teams of 150 to over 450 supporting the Regional Manager, ensuring that the region achieved corporate objectives. One of only two stores within the area to beat their budget and delivered 37% above sales budget and 43%. Increase in like for like sales vs previous year during the Christmas trading week. Organised a local community charity fun day event to support Sport Relief, raising £14K.

London, United Kingdom

Managed store ranging from £4.3M to £33M in turnover, with full accountability and successfully managed team of 80 to over 200. Additionally, supported regional manager in ensuring that the region has achieved its corporate objectives.