Skilled Content Moderator Analyst proficient in evaluating and enforcing content policies on digital platforms. -Review User-Generated Content: Examines text, images, videos, and other types of user-generatedcontent to identify inappropriate, harmful, or policy-violating materials.-Enforce Community Guidelines: Ensuring that all content on the platform adheres to the establishedcommunity guidelines and policies to maintain a respectful and safe online environment.-Remove… Show more Skilled Content Moderator Analyst proficient in evaluating and enforcing content policies on digital platforms. -Review User-Generated Content: Examines text, images, videos, and other types of user-generatedcontent to identify inappropriate, harmful, or policy-violating materials.-Enforce Community Guidelines: Ensuring that all content on the platform adheres to the establishedcommunity guidelines and policies to maintain a respectful and safe online environment.-Remove Inappropriate Content: Taking appropriate actions, such as removing offensive or harmfulcontent, issuing warnings, or escalating severe cases to higher authorities as necessary.-Handle User Reports: Address user-generated reports and complaints related to content violations andrespond professionally.Accomplishments:-Promoted to second level job position (G2).-Managed few successful team building which resulted tangible benefits for the team and organization. Show less

Experienced IT Technical Support professional proficient in providing timely and effective technical assistance to end-users. Skilled in troubleshooting hardware and software issues, resolving technical problems, and ensuring smooth operations. Strong communicator with a customer-centric approach to problem-solving.-Managing all issues under the project. Cable TV, Fiber internet, telephone line as well as mobile line.-Troubleshooting: Diagnose and resolve technical issues reported by… Show more Experienced IT Technical Support professional proficient in providing timely and effective technical assistance to end-users. Skilled in troubleshooting hardware and software issues, resolving technical problems, and ensuring smooth operations. Strong communicator with a customer-centric approach to problem-solving.-Managing all issues under the project. Cable TV, Fiber internet, telephone line as well as mobile line.-Troubleshooting: Diagnose and resolve technical issues reported by users. Include problems with cabletv, network connectivity, hardware malfunctions, etc.-Customer Service: Interacting with users and need to explain technical concepts in a way that is noteasy for non-technical people to understand.-Remote Support: Providing support remotely through phone calls and email. Remote support requiresclear communication and the ability to guide users through troubleshooting steps effectively-Handling email for supporting both technician and customer.Accomplishments:-Promoted from IT/Technical Support to onboarding team which is the second level and required to assist all cases for the project. Show less

Provide comprehensive technical assistance and administrative support to ensure smooth operations.-Software Licensing and Asset Management: Keep track of software licenses, ensure compliance, andmanage IT assets such as computers, peripherals, and other hardware components.-Hardware and Software Installation: Assist with the setup and configuration of computer hardware, peripherals, and software applications. Involving installing operating systems, drivers, productivity software… Show more Provide comprehensive technical assistance and administrative support to ensure smooth operations.-Software Licensing and Asset Management: Keep track of software licenses, ensure compliance, andmanage IT assets such as computers, peripherals, and other hardware components.-Hardware and Software Installation: Assist with the setup and configuration of computer hardware, peripherals, and software applications. Involving installing operating systems, drivers, productivity software, and specialized applications. Show less