● Developed IT SOP and policy document for CMMC and HIPAA● Manage, upgrade, and troubleshooting office networks, A/V system, camera system, computer system, and lab system.● Manage and oversee day-to-day activities on Office 365, Microsoft Exchange, and Azure as global administrator.● Configure user security accounts and manage permissions via Active Directory.● Manage vendor relationships for all information technology purchases.● Responsible for maintenance asset management and inventory control.● Established and maintained security baseline configuration per NIST 800-171 or 800-53 guidelines

● Setup PCs and Laptops for internal users and deploy software based on their privileges● Created and maintained users in Active Directory, Oracle, and WMS environment on daily basis● Implemented access to users in Active Directory and prevented data breach within the organization.● Proactively resolved users problems with equipment and services● Administer software deployment remotely via network PDQ

• Provided technical expertise with over 50 Blackmagic Design products as both sales and technical team.• Designed creative solutions based on customer’s demands.• Configured and tested each products based on customer’s setup and reported any unexpected behaviors to the developers for firmware update• Collaborated on a team to investigate current practices and develop a solution to improve efficiency• Managed implementation and deployment of company-wide wiki as part of an effort to improve communication across departments• Created a new department to streamlined new products to the customers.

• Provided technical expertise with Enterprise businesses for our APC by Schneider-Electric UPS products.• Adhered to clients by providing viable Uninterruptible Power Supply solutions for their datacenter environments for both technical and non-technical customers.• Configured our network products with protocols: FTP,SCP, SSH, Telnet, SNMP, SSL.• Tested APC software in Virtual Machine and Linux environment for bug issues and quality report.• Made business decisions under pressure based on customer/company needs to meet aggressive deadlines.

• Accurately recorded donor’s profile and maintain relationship with donors.• Recruits and ensure team’s performance.• Assists in company’s event, working closely with diverse team.• Corresponds with World Harvest HQ in Indonesia on daily basis.• Manages the monthly finance effectively and efficiently.

• Facilitated customer service to diverse group of people. • Supported supervisors; provided coaching to others.

• Provided an exceptional guest service to over 250 people on daily basis.• Observed and replenished Disney products to the store if needed.