Rizwan Ul Haq Email & Phone Number

Dubai, United Arab Emirates

𝟏. 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐞𝐝 𝐔𝐬𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Leveraged the BMC ticketing system to resolve over 95% of end-user issues within defined SLAs, significantly enhancing user satisfaction and operational efficiency.𝟐. 𝐂𝐥𝐨𝐮𝐝 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧: Actively assisted the migration team in implementing a cloud migration project at the end-user level, facilitating a seamless transition with minimal downtime.𝟑. 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Coordinated… Show more 𝟏. 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐞𝐝 𝐔𝐬𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Leveraged the BMC ticketing system to resolve over 95% of end-user issues within defined SLAs, significantly enhancing user satisfaction and operational efficiency.𝟐. 𝐂𝐥𝐨𝐮𝐝 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧: Actively assisted the migration team in implementing a cloud migration project at the end-user level, facilitating a seamless transition with minimal downtime.𝟑. 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Coordinated with various teams to maintain an accurate inventory of IT equipment, ensuring availability and reducing procurement costs.𝟒. 𝐁𝐚𝐜𝐤𝐮𝐩 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Managed monthly backup tape dispatching to storage teams, maintaining a 100% success rate in data backup operations.𝟓. 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Provided essential support to other teams for escalated issues, demonstrating a collaborative approach that improved overall IT service response times. Show less

Abu Dhabi

𝟏. 𝐒𝐞𝐫𝐯𝐞𝐫 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Administered and maintained Windows Server environments (2008 R2/2012 R2/2016/2019), ensuring 99.9% uptime and robust security for critical applications.𝟐. 𝐀𝐜𝐭𝐢𝐯𝐞 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Managed Active Directory services, creating new accounts and implementing a policy of least privileged access, enhancing security and operational efficiency.𝟑. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐁𝐚𝐜𝐤𝐮𝐩: Spearheaded VM… Show more 𝟏. 𝐒𝐞𝐫𝐯𝐞𝐫 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Administered and maintained Windows Server environments (2008 R2/2012 R2/2016/2019), ensuring 99.9% uptime and robust security for critical applications.𝟐. 𝐀𝐜𝐭𝐢𝐯𝐞 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Managed Active Directory services, creating new accounts and implementing a policy of least privileged access, enhancing security and operational efficiency.𝟑. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐁𝐚𝐜𝐤𝐮𝐩: Spearheaded VM creation using Hyper-V and conducted daily backup operations, securing data integrity and availability.𝟒. 𝐂𝐨𝐦𝐩𝐫𝐞𝐡𝐞𝐧𝐬𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Diagnosed and resolved desktop, application, networking, and infrastructure issues, achieving a 98% first-call resolution rate.𝟓. 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐌𝐚𝐧𝐚𝐠𝐞 𝐄𝐧𝐠𝐢𝐧𝐞: Coordinated the successful implementation of Manage Engine modules, streamlining IT operations and enhancing system monitoring capabilities. Show less

Abu Dhabi

𝟏. 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠: Diagnosed and resolved a wide range of desktop, application, and network issues, maintaining a high level of user satisfaction across the institution.𝟐. 𝐃𝐞𝐯𝐢𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Provided support for desktops, laptops, projectors, smart boards, and mobile devices, ensuring all educational tools were fully operational.𝟑. 𝐓𝐞𝐥𝐞𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐋𝐀𝐍 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Supported telecommunication equipment and… Show more 𝟏. 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠: Diagnosed and resolved a wide range of desktop, application, and network issues, maintaining a high level of user satisfaction across the institution.𝟐. 𝐃𝐞𝐯𝐢𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Provided support for desktops, laptops, projectors, smart boards, and mobile devices, ensuring all educational tools were fully operational.𝟑. 𝐓𝐞𝐥𝐞𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐋𝐀𝐍 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Supported telecommunication equipment and maintained LAN infrastructure, contributing to a stable and reliable IT environment.𝟒. 𝐔𝐬𝐞𝐫 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Offered 1st/2nd line support to users, effectively managing and resolving their technical issues and maintaining a detailed log of all problems detected for continuous improvement. Show less

𝟏. 𝐃𝐨𝐦𝐚𝐢𝐧 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Administered Windows Server 2003, WinXP Pro, and Win2000 Pro environments, ensuring secure and efficient network operations.𝟐. 𝐒𝐞𝐫𝐯𝐞𝐫 𝐚𝐧𝐝 𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐂𝐨𝐧𝐟𝐢𝐠𝐮𝐫𝐚𝐭𝐢𝐨𝐧: Installed and configured ISA Server 2002 and MS Exchange 2003/2007, enhancing the company's communication and web services.𝟑. 𝐖𝐞𝐛 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Installed and configured IIS for the company website, improving the company’s online… Show more 𝟏. 𝐃𝐨𝐦𝐚𝐢𝐧 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Administered Windows Server 2003, WinXP Pro, and Win2000 Pro environments, ensuring secure and efficient network operations.𝟐. 𝐒𝐞𝐫𝐯𝐞𝐫 𝐚𝐧𝐝 𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐂𝐨𝐧𝐟𝐢𝐠𝐮𝐫𝐚𝐭𝐢𝐨𝐧: Installed and configured ISA Server 2002 and MS Exchange 2003/2007, enhancing the company's communication and web services.𝟑. 𝐖𝐞𝐛 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Installed and configured IIS for the company website, improving the company’s online presence and accessibility.𝟒. 𝐁𝐚𝐜𝐤𝐮𝐩 𝐚𝐧𝐝 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲: Supported VSS for backup solutions, ensuring data protection and recovery capabilities. Show less

Bachelor Of Computer Science (Hons)

Pre Eng

Education record