Leading Fiji's most chic digital services management company providing some of the globe's best digital technologies, Gamification Services and solutions through our partnership with Arimac Lanka. And providing the worlds best Health Travel Authorization and Biometric Border Security solution to the Oceania region through our partnership with Travizory Switzerland. Specialists in Smart Transportation Services, Digital Health, and Digital Education. Striving to create a one of a… Show more Leading Fiji's most chic digital services management company providing some of the globe's best digital technologies, Gamification Services and solutions through our partnership with Arimac Lanka. And providing the worlds best Health Travel Authorization and Biometric Border Security solution to the Oceania region through our partnership with Travizory Switzerland. Specialists in Smart Transportation Services, Digital Health, and Digital Education. Striving to create a one of a kind employer for talent in Fiji and bringing in digital technologies to businesses, governments and people, that none can match.! Show less

Heading Vodafone 's Digital Business & Social Media Strategies, driving product & service innovation towards achieving the organizations business goals.Setting up & managing Vodafone's social & digital media operations thereby increasing the organizations digital reach to be the regional leader in this space. Expanding Vodafone's digital eco system through service innovations such as OTT, Apps, Gaming & VR/AR content. Training's for all service staff on Apple products and services.

Orchestrate organization’s Online Customer Service strategies and ventures with a strong focus on establishing ‘Best in Class Digital’ experience.• Elevated Dialog’s brand further within the digital space by setting up and managing Dialog’s social media customer engagement team as the social media manager, where by successfully gaining over 300,000 Facebook likes and 50,000+ twitter followers within the first 12 months of operations. Results also included enhancing cost efficiency in… Show more Orchestrate organization’s Online Customer Service strategies and ventures with a strong focus on establishing ‘Best in Class Digital’ experience.• Elevated Dialog’s brand further within the digital space by setting up and managing Dialog’s social media customer engagement team as the social media manager, where by successfully gaining over 300,000 Facebook likes and 50,000+ twitter followers within the first 12 months of operations. Results also included enhancing cost efficiency in customer servicing by successfully converting 5% of transactions monthly to digital by engaging customers through online campaigns. Hootsuite administrator and enterprise user of Socialbakers online community management tools. • Project lead for Dialog’s website reformation and revamp assignment for service delivery team. Structural and operation restructure of Dialog's website to a fully functional e commerce platform with Oracle ATG. • Played an instrumental role in attainment of sales goal (1,200 new Apple iPhones within 45 days). Project lead for Apple launch to ensure Dialog’s outlet readiness. • Pioneered development of company’s top self-care App for smartphone users (iOS / Android), achieving user base of 25,000 within the first 2 months of launch.• Boosted customer interactions via social channels by 5%, enhancing cost efficiency in customer servicing.• Launched new Digital POSM process for retail outlets as well as consolidated USSD, SMS, and IVR services. Implementations resulted in reduced distribution of printed POSMs, enhanced user experience, and customer acceptance of new features. Results also included labor cost reductions by successfully converting 5% of transactions to digital.Apple Trainer for Enterprise Sales, Retail Sales & Call Center Support with Certified Apple Product Professional and Apple Sales ProfessionalHootSuite Social Media Manager for Dialog Social Media Customer Engagement Team Show less

Drove operations focused on ensuring the quality and full functionality of self-help service channels across all business units.In addition to the above, governed IVRs across mobile, fixed telephony, broadband, and TV business platforms. Provided training to staff on the latest telecommunication products / services. Represented Customer Usability Testing Team. Promoted BPO capabilities. Reviewed, reported, and improved subscriber self-care services.• Enhanced performance of Sri… Show more Drove operations focused on ensuring the quality and full functionality of self-help service channels across all business units.In addition to the above, governed IVRs across mobile, fixed telephony, broadband, and TV business platforms. Provided training to staff on the latest telecommunication products / services. Represented Customer Usability Testing Team. Promoted BPO capabilities. Reviewed, reported, and improved subscriber self-care services.• Enhanced performance of Sri Lanka’s largest and most advanced call center through staff trainings (approximately 400 members handling over 1 million calls monthly from over 7 million subscribers).• Grew business and existing accounts through expert business presentations to clients during pre- / post-sale phases of transactions. Show less

Specialized in the delivery of latest mobile / broadband technology to corporate customers, generating over LKR 10 million revenues monthly.Coordinated daily operations of the 24 X 7 Technical Service Management Center in compliance with ITIL standards which focused on the timely and quality delivery of ICT solutions and services. Provided key client account management, administering up- / cross-selling as well as ‘Best in class’ service operations. Led implementation of voice, data, and… Show more Specialized in the delivery of latest mobile / broadband technology to corporate customers, generating over LKR 10 million revenues monthly.Coordinated daily operations of the 24 X 7 Technical Service Management Center in compliance with ITIL standards which focused on the timely and quality delivery of ICT solutions and services. Provided key client account management, administering up- / cross-selling as well as ‘Best in class’ service operations. Led implementation of voice, data, and internet services as well maintenance of system ownership statuses. Hired, trained, supervised, evaluated, and dispatched 30+ team members. Directed 4 independent groups charged with account management, technical services, and performance management. Enforced compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Recommended solution changes and delivered reports to executives. Served as member of UAT teams charged with enterprise products.• Boosted service quality through establishment of company’s Technical Service Desk to serve enterprise client base.• Supported enhanced management of pre-sales, provisions, post-sales, and installation operations across various divisions by collaborating in the design / implementation of a work order management system.• Achieved and maintained superior levels of client satisfaction / retention through quality servicing and support. Show less

Headed efforts of corporate sales executives specializing in high-tech data / voice solutions, including card phones as well as Blackberry / Thuraya Satellite phones, generating over 4 million rupees in annual revenues.Managed sales, set-ups, configurations, and troubleshooting of devices. Delivered detailed business presentations to corporate clients, promoting and increasing ARPU from various VAS. Trained customers and staff members on products / services.• Expertly trained over… Show more Headed efforts of corporate sales executives specializing in high-tech data / voice solutions, including card phones as well as Blackberry / Thuraya Satellite phones, generating over 4 million rupees in annual revenues.Managed sales, set-ups, configurations, and troubleshooting of devices. Delivered detailed business presentations to corporate clients, promoting and increasing ARPU from various VAS. Trained customers and staff members on products / services.• Expertly trained over 700 corporate accounts annually on new products / services.• Honored with Top Achiever Recognition awards for 2 consecutive years for superior performance as well as 5-Years of Dedicated Service Award. Show less

Directed operations of company’s high-tech customer service platform comprised of 3 outlets offering the latest devices and state-of-the-art mobile telecom services.Trained customer service team of more than 500+ staff members. Addressed customer requests, inquiries, and issues. Presented demos throughout special promotions to VIP customers including many heads of State. Managed reporting, evaluations, and reviews. • Ensured readiness of software and systems at outlets, including… Show more Directed operations of company’s high-tech customer service platform comprised of 3 outlets offering the latest devices and state-of-the-art mobile telecom services.Trained customer service team of more than 500+ staff members. Addressed customer requests, inquiries, and issues. Presented demos throughout special promotions to VIP customers including many heads of State. Managed reporting, evaluations, and reviews. • Ensured readiness of software and systems at outlets, including stock availability, staffing, cash flow management, and customer servicing.• Honored with top awards and commendations for service excellence. Show less