AS a System Administrator Overseeing Gerry’s IT infrastructure of North region basedin Islamabad reporting to Manager IT(Lahore) responsible for effective provisioning,installation/configuration, operation, and maintenance of server, systems hardware,network devices, software and related to infrastructure. And actively participating intechnical research and development to enable continuing innovation within theinfrastructure. providing a tier-3 support to IT team will assist… Show more AS a System Administrator Overseeing Gerry’s IT infrastructure of North region basedin Islamabad reporting to Manager IT(Lahore) responsible for effective provisioning,installation/configuration, operation, and maintenance of server, systems hardware,network devices, software and related to infrastructure. And actively participating intechnical research and development to enable continuing innovation within theinfrastructure. providing a tier-3 support to IT team will assist project teams withtechnical issues, SOP preparation and implementation etc.SA Engineering and Provisioning• Installing new / rebuilding existing servers and configure hardware, peripherals,services, settings, directories, storage etc, in accordance with standards and missions/operational requirements.• Installing and managing Call canter solution (Asterisk +Vicidial+ Mysql).• Configuring and monitoring of network devices like Routers (cisco 1800,1900 series), switches (cisco 2900 series), and firewall (FortiGate 80C).• Research and recommend innovative.• Open stack , DevOps(Docker and kubernates)• AWSOperations , Support maintenance • Perform daily system monitoring, verifying the integrity and availability of allhardware, and software resources.• Providing IT support to our business Partner VFS Global (Dubai), Respective Mission Biometrics Support Team and FedEx Gerry’s other Stations.• Providing Remote IT Services/Troubleshooting to Peshawar Office and FedEx WSCs.(World Service Center) of north region• Providing level-3 and server support to Gerry’s Call center.• Automate Oracle Backup procedures.• Maintain operational, configuration, or other procedures.• Maintain data center environmental and monitoring equipment.• Gather, analyze, and report on system KPIs with a focus on continuousimprovement Show less

FedEx Gerry’s International PakistanWorked in Islamabad office reporting to Country Manager IT(Karachi) havingfallowing responsibilitiesServed as the Tier-1/Tier-2 point of contact for troubleshooting, researching,diagnosing, documenting and resolving, networks, database and work station,biometrics hardware, printer scanner issues.➢ Configured, installed and maintained hardware/software equipmentincluding routers (cisco 1800,1900 series), switches(cisco… Show more FedEx Gerry’s International PakistanWorked in Islamabad office reporting to Country Manager IT(Karachi) havingfallowing responsibilitiesServed as the Tier-1/Tier-2 point of contact for troubleshooting, researching,diagnosing, documenting and resolving, networks, database and work station,biometrics hardware, printer scanner issues.➢ Configured, installed and maintained hardware/software equipmentincluding routers (cisco 1800,1900 series), switches(cisco 2900series), firewall (FortiGate 80C)., and network appliances andupgraded operating systems.➢ Interacted with vendors to manage licensing/maintenance agreementsand resolve hardware/software issues➢ Ensured network and IP connectivity established uptime service levelagreements of all mission counties application and back-endinfrastructure➢ Provided remote technical support to Peshawar office and FedExWSC (world service center).➢ Providing IT support to our business Partner VFS Global (Dubai),Respective Mission Biometrics Support Team and FedEx Gerry’sother Stations➢ Installed, configured and managed systems/applications such asoracle 9i/8i, QMS (Queue Management system), Domain Controller,Squid, Samba, Visa Application, and Biometrics Application FedEx Show less