• Worked with a team of NOC Engineers in coordination with the sales team to analyze network information and ensure the maximum uptime for network.• Performed detailed testing on all the destinations using ARPTEL,TESTELIUM and ITEST testing tools.• Coordinated with commercial and rate team to setup new interconnections.• Efficiently handled the trouble tickets in a timely manner.• Performed routing adjustments incase of any technical issue.• Provided 24/7 technical support to our partners to ensure quick resolution of issues and timely escalate the issue to relevant department.• Worked with multiple clients and vendors in sales department to strengthen business relationship by providing quality customer service and developing future business opportunities.• Coordinated with cross functional departments to efficiently setup new interconnections and adjust routing plans incase of any price increase.• Provided 2nd and 3rd level technical support and troubleshooting to external and internal clients and ensure that all the reported issues are resolved with minimum disruption time as per agreed Service Level Objectives.• Constantly looking for cost-saving opportunities and aligning commercial team to make sure we have the best pricing.

•Worked as a Customer Service Representative CSR for Insurance campaign in UK.•Used cold calling to reach out to customers to sell products and services.•Provided assistance to overseas clients over P2P discussion.•Handled client data/information carefully over P2P and successfully connected them with relevant department.•Responded to client's telephone and email inquiries and handled them in a timely manner.•Greet customers warmly and ascertain problem or reason for calling.

Analyzed Internet solution,Web based applications,database design & management and information system. Handled Information Desk responsibilities & prepared daily reports. Responded to inquiries via email, in-person & telephone and performed diagnostics and troubleshooting of Windows & Network issues. Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction.Performed diagnostics of network issues & provided support for service desk staff. Have a sound knowledge about PHP and online database . Created online database for Final Year Project related to Internet of Things (IOT). Have a hands on experience on My SQL and PHP