As HR Operations Manager, I lead comprehensive HR functions across DASH Hospitality Group, Nashie Contracting LLC, and uniQitchen Restaurant & Cafe LLC. I drive talent acquisition, employee engagement, and strategic HR initiatives, optimizing HR processes and office administration to ensure operational efficiency and compliance.• Orchestrated comprehensive employee relations, managing interviewing, hiring, coaching, disciplinary actions, and conflict resolution.• Spearheaded recruitment efforts, successfully hiring and onboarding over 50 employees, reducing time-to-fill by 30%.• Administered employee benefits, managing Leaves of Absence and Workers' Compensation claims, increasing benefits utilization by 40%.• Implemented streamlined HR processes, refining termination protocols and improving data processing efficiency.• Managed daily office functions, ensuring seamless operation of communication channels and maintaining precision in financial management through collaboration with the Controller.• Supervised annual performance evaluations, addressing improvement needs and acknowledging excellence.• Developed and executed training programs, boosting employee productivity by 25% and reducing turnover by 10%.• Oversaw compliance with ISO 9001:2015 standards, ensuring 100% adherence and enhancing organizational quality.• Organized and led meetings with external partners, including insurance brokers and vendors, to optimize operational outcomes.• Assisted in strategic management projects, contributing to organizational development initiatives.

As Office & HR Manager, I ensured efficient company operations through oversight of office systems and staff supervision, optimizing HR functions and office administration.• Managed HR operations for over 200 employees, overseeing all phases from recruitment to exit, including end-of-service benefits.• Enhanced office services by optimizing operations, payroll, correspondence, filing systems, supply requisitions, and clerical tasks, increasing operational efficiency by 20%.• Established and maintained record management procedures for retention, protection, retrieval, transfer, and disposal, ensuring 100% compliance with regulatory standards.• Developed and enforced office policies to maintain standards, measure performance, and implement adjustments, improving overall employee performance by 15%.• Spearheaded financial management tasks, including drafting annual budgets, monitoring expenses, analyzing discrepancies, and taking corrective measures, resulting in a 10% reduction in operational costs.

• Supported the HR Manager in overseeing HR operations, ensuring effective employee relations and compliance with company policies.• Recruited, selected, oriented, and trained office staff, building a competent workforce and reducing hiring time by 25%.• Promoted office staff performance through coaching, counseling, disciplining, and performance evaluations, increasing productivity by 20%.• Managed financial goals by drafting an annual budget, monitoring expenses, analyzing discrepancies, and taking corrective measures, maintaining a balanced budget.

• Maintained office technology infrastructure, including computers, printers, and servers, ensuring up-to-date software and antivirus protection, reducing technical issues by 30%.• Managed key relationships with government agencies and ministries, ensuring adherence to public sector laws, policies, and regulations, achieving 100% compliance.• Provided technical support and resolved IT issues, maintaining a 95% satisfaction rate among employees and ensuring minimal disruption to office operations.

As a Computer Lab Assistant at MITCON Training Institute, I specialized in the maintenance of computer and network infrastructure, providing technical support and ensuring optimal performance of office computing resources.• Maintained and troubleshot network connections for over 50 computers, resolving connectivity and performance issues, ensuring 99% network uptime.• Addressed and resolved hardware issues for 100+ devices, reducing downtime by 20% and ensuring optimal performance.• Provided technical support and guidance to over 200 staff and students, improving overall tech literacy and problem-solving skills by 30%.• Diagnosed and repaired hardware and software problems, reducing disruptions and maintaining a 95% satisfaction rate among users.• Assisted in the setup and configuration of 50+ new hardware and software systems, contributing to the efficient functioning of the computer lab and reducing setup time by 25%.