Rizwan Hamid Email and Phone Number

As a Manufacturing Engineer within the Component Owners team, I manage both high-volume and legacy components, ensuring their safety, quality, cost, and timely delivery. My role involves revising and optimizing component manufacturing methods, overseeing operational sequence changes, and enhancing technical instructions for shop floor personnel.I focus on improving efficiency and reducing non-conformance by analyzing manufacturing data and utilizing statistical tools to identify opportunities for process improvements. Collaborating with measurement and NC programming teams, I implement solutions to optimize part flow, reduce costs, and minimize process deviations.Additionally, I provide technical support to production teams, addressing component-specific challenges and authorizing re-work for components that can be rectified through re-processing. My goal is to drive continuous improvement, streamline operations, and ensure high-quality production standards.

Capability Acquisition Super UserI worked with Capability Acquisition (CA) Leads and Manufacturing Process Owners (MPOs) to align technology and capability solutions with business goals. I supported MCRL project delivery, ensuring compliance and standardizing gate assessments across the supply chain.I contributed to global Capability Acquisition programs by driving cost reduction and engine set value initiatives, collaborating with suppliers and research centers to introduce innovative solutions. I also partnered with automation companies to develop roadmaps, enhancing automation capabilities.Key Achievements:Drove £500k in annual savings through optimized tooling management.Standardized MCRL assessments, streamlining execution and compliance.Introduced cutting-edge technologies in partnership with research institutions.Key Skills:Global project and stakeholder managementCost reduction strategiesMCRL compliance and standardizationCapital Controller | Rotatives Business UnitAs Capital Controller, I managed the SCU budget, overseeing £100m+ annually across 70+ projects and distributing resources globally. I handled 5-year forecasts to align with key business targets and streamlined the CAPEX process, cutting approval times from 6 weeks to under 3 by digitizing and improving governance.I introduced a ‘gold standard’ for submissions, improving efficiency and reducing rework.Key Achievements:Managed a £100m+ budget across 70+ global projects.Streamlined CAPEX approval times by over 50%.Improved submission processes, reducing rework.Key Skills:Budget management and financial oversightStrategic forecastingProcess improvement and CAPEX management

Capability Acquisition (CA) RoleIn this role, I coordinated MCRL workshops to capture project requirements and objectives for new launches. I managed the CADENCE process, ensuring alignment with project timelines and milestones while providing essential project support and planning.I played a key role in overall project management, coordinating efforts across teams and solving complex challenges to keep projects on track and aligned with strategic objectives.Key Responsibilities:Coordinated MCRL workshops to capture project goals for new launches.Managed CADENCE to track project timelines and milestones.Provided project support, planning, and management.Applied problem-solving to ensure project success and alignment.

CI – Rotatives | Continuous Improvement LeadLed a Kaizen project to identify and resolve bottlenecks in the Fixed Process Approval (FPA) process. Implemented quick fixes through stakeholder engagement and technical collaboration, driving both short- and long-term improvements.Key Skills:Process improvementStakeholder engagementProject managementCA – Transmissions, Structures, and DrivesWorked with the Manufacturing Technology Centre (MTC) to oversee a project developing Additive Layer technologies for component manufacturing. Worked with suppliers and successfully delivered MCRL Gate 4 and oversaw a package of work which was outsourced for residual stress analysis investigations, liaising with third party suppliers and managing the specification process and test pieces.Key Skills:Supplier management & Technical governanceAdditive manufacturing technologiesPI – RR Submarines | Junior IPT LeadWorked on a new heat treatment process which had not yet achieved capability readiness for implementation, working with design, engineering, stress, and manufacturing teams to fully capture all of the requirements to ensure the are captured. I successfully delivered the project’s objectives, including the MCRL Gate 4 data pack.Key Skills:Cross-functional team coordinationProcess documentation & Data managementPI – Turbines | Project LeadFacilitated the transfer of manufacturing processes to a new facility in the USA. Captured technical requirements, developed a tracking system, and led weekly stakeholder meetings to ensure timely project completion.Key Skills:Process and data transfer / managementStakeholder engagementPM – Design and Make | Project ManagerLed a team to test the feasibility of a hull-cleaning robot with a limited £8k budget. Designed, built, and tested a prototype test rig in collaboration with Plymouth Marine Labs, delivering the project on time and within budget.Key Skills:Budget managementPrototypingTeam leadership

Non-Executive Director (Sep 2019 - Present)Key Achievements and Responsibilities:• Oversee strategic goals for growth and further development of the Business.• Developing and implementing business ideas to reduce business costs and increase customer engagement and satisfaction.Founding Director (Aug 2013 - Aug 2019)• Founder of DRS HQ – Midlands based vehicle tuning and modification company.• Over 1000 5 Star Reviews and turnover approaching 6 figures.• HQ facility in Derby with a high-performance rolling road.• Oversaw the company's business operations, financial performance, investments, franchising and new ventures – Currently have a HQ in Derby and other franchisees in Cornwall, Sheffieldand Blackburn.• Provided training and support to all new franchisees and current staff.• Assessing, managing, and resolving problematic developments and situations.• Motivating staff and creating a space where they can ask questions and voice their concerns

While attending university, I worked part-time for a national product marketing company, specializing in product demonstrations and direct customer engagement. In this role, I showcased a variety of products, ranging from Freeview systems to vacuum cleaners, with the goal of driving sales through face-to-face interactions and detailed product knowledge.I provided in-depth product demonstrations to potential customers, highlighting key features and benefits to encourage informed purchasing decisions. My role involved delivering exceptional customer service, ensuring clients were fully supported both during and after the sale with product maintenance advice and troubleshooting assistance.This was a national role, primarily covering the Midlands, where I developed strong interpersonal skills and a deep understanding of different consumer needs across various regions.Key Achievements:Conducted successful product demonstrations across multiple categories, contributing to increased sales.Delivered exceptional customer support and post-sale assistance, ensuring high levels of customer satisfaction.Developed strong face-to-face sales and communication skills, adapting to a wide variety of customer needs and product ranges.Key Skills:Product demonstration and customer educationFace-to-face sales and customer interactionPost-sale product support and maintenanceRegional marketing and customer engagement

During my one-year industrial placement, I held the role of Junior IPT (Integrated Product Team) Lead on a key project with the Advanced Manufacturing Research Centre (AMRC) in Sheffield. My responsibilities focused on project management, team coordination, and stakeholder communication, while ensuring the smooth execution of a high-profile project.I was responsible for capturing and refining project requirements, as well as developing comprehensive work schedules that aligned with team capabilities and project deadlines. I effectively delegated tasks, managing daily, weekly, and monthly goals to ensure progress was maintained and milestones were met.A major part of my role involved liaising with various stakeholders, including team members, management, and suppliers, to ensure that project goals were met to the required standards. Additionally, I was tasked with identifying potential risks, managing the risk register, and developing contingency plans to mitigate those risks.Throughout the project, I conducted regular reviews of operations and scheduling commitments, seeking opportunities to implement improvements and streamline processes. I maintained transparency with the team regarding challenges, failures, and successes to foster a collaborative and open work environment.Key Achievements:Successfully delivered MCRL 4 on the High Performance Shaft Manufacturing project, demonstrating technical leadership and project management skills.Managed the risk register and developed contingency plans, minimizing project delays and setbacks.Regularly delivered progress reports and presentations to stakeholders, ensuring engagement and escalating issues when necessary.Identified and implemented process improvements, optimizing project timelines and efficiency.Key Skills:Project management and team coordinationRisk identification and mitigationTask delegation and goal managementStakeholder communication and presentation skills

In my role as a Technical Advisor, I provided crucial IT support and technical expertise to both customers and internal colleagues at PC World and Curry’s, ensuring smooth operation and resolving complex technical issues. My primary responsibilities involved diagnosing and resolving hardware, software, and connectivity issues, offering timely and accurate solutions to enhance customer satisfaction.As the youngest team leader within the company, I led a team of support agents, balancing operational efficiency with mentorship responsibilities. I trained and mentored new starters, delivering comprehensive onboarding and ongoing support to ensure they were equipped with the necessary technical knowledge and customer service skills.I demonstrated strong analytical and problem-solving skills through fault finding, troubleshooting, and issue resolution, consistently delivering high-quality service. I also played a vital role in resolving customer complaints, ensuring issues were handled efficiently and effectively.Key Achievements:Youngest team leader in the company, demonstrating leadership and management skills.Mentored and trained new team members, enhancing overall team performance.Recognized for exceptional customer service and complaint resolution, ensuring high levels of satisfaction.Key Skills:IT troubleshooting and technical support (hardware, software, connectivity)Leadership and team managementTraining and development of new startersAdvanced problem-solving and analytical skillsCustomer complaint resolution and conflict management

In my role as a Customer Services Specialist, I successfully managed a range of key responsibilities that contributed to both customer satisfaction and operational efficiency. A key part of my role involved resolving customer complaints, where I demonstrated strong communication and problem-solving skills to de-escalate issues and ensure positive outcomes. I handled cash transactions with precision, ensuring accuracy and accountability in daily cash handling and till reconciliation procedures.Additionally, I provided general customer service, maintaining a professional and approachable demeanor while assisting customers with inquiries and product information. My ability to stay attentive and responsive was crucial in delivering an exceptional in-store experience.I also took charge of stock control, where I utilized organizational skills to monitor inventory levels, manage stock replenishment, and ensure product availability, contributing to smooth retail operations and improved sales performance.Key Skills:Conflict resolution and customer complaint managementCash handling and financial accountabilityHigh-level customer service and communicationStock control and inventory management