Driving customer service standards within stores through my area and cluster managersDelivering sales in store and ensuring site profitabilityTraining, coaching, leading and developing my teamMaintaining company and brand standards as well as adhering to health and safety guidelinesAchieving store and company key performance indicatorsKeeping up to date with current trends, including competitor analysisLiaising with key suppliers and partners

• Improved customer satisfaction result by 13%.• Responsible for inspiring internal and external team of people to deliver world class customer service, sales and profit targets, by coaching, leading and role modelling exceptional operational standards within the 11 multi site airport terminal stores. Improved ATV, Conversion and additional sales by 10%.• Account and counter management of luxury brands and their consultants in order to promote collaborative working across different teams (and departments) to ensure consultants and agency staff are adequately set up for success in the various Dufry stores and promotional sites.• Enabling the full potential of your team and individual team members by continuous coaching and tailored development• Role modelling and applying behaviours as set out in our Global Competency Framework (Progress Me). Identifying and pipelining future leaders.• Recruiting outstanding talent in a manner that promotes WDFG as an employer of choice• Performance management and team appraisals.• Compliance – Ensuring that stores are legally compliant by adhering to strictpolicies and procedures of the airport environment.• All general and reasonable management day to day running tasks are carried out, which are a pre-requisite to achieving success on a daily basis.

• Championing excellent customer service (TNPS) • Driving performance to meet aggressive monthly KPI targets • Managing teams of 25+, Coaching, Training and developing staff for career advancements.• Handling complaints with absolute professionalism, within tight deadlines• Compliance – Always ready for an audit.• Performance management for store and region (PDP’s, Disciplinary, Action Plans, Reviews)• Control cost – Accountable for my stores P&L.

• Contributing to and implementing channel strategies that optimise retail opportunities and Cosatto's profitability• Effectively manage promotional spend budget to deliver the best return on investment through a transparent approval process.• Ensure accuracy in monthly customer volume forecast process considering sales trends, promotions, seasonality, distribution changes, NPD and product exits• Build and maintain strong relationships with Cosatto's retailers and influence at all levels to deliver account plans within their definedretailers. • Develop Joint Business Plans with top customers and support the negotiation of annual terms and commercial agreements ensuring firstclass execution of agreed plans.

• Receiving, Reviewing & Uploading data files.• Processing Citations resulting from Retail Rentals.• Daily & Monthly performance reporting for inclusion in results.• Ensuring protection & privacy of customer data pertaining to Citations.

• Championing excellent customer service with every transaction• Accounts management• Meeting tight deadlines• Business growth via Marketing• Training and development of every employee• Managing the team (Improving business practices and efficiencies)• Improving business operations, analysing reports. Increasing profitability.• Handling complaints with absolute professionalism.

• Attracting candidates by using a wide range of media• Drafting advertising copy for use on social media /networks, attending events.• Screen all CV’s, Build and maintain relationships with both managers and external suppliers• Conducting background checks, and matching candidates to vacancies. • Advise both clients and candidates on salary levels, training requirements and on job opportunities.• Facilitate and oversee the interview and selection process• Manage both new and original sourcing strategies• Produce timely and accurate management information.• Ensure management information system is kept updated and relevant.• Assist with compliance to enable applicant commence employment as quickly as possible.

• Scheduling, Planning and allocating resources, providing meaningful work• Appropriate merchandising, daily and seasonally and using planograms.• General administrative duties, such as filing, faxing, copying and mailing• Dealing with customer complaints in the accurate mannerism.• Complying with health & safety procedures to protect staff and customers.