Rizwan Patel Email and Phone Number

-Analyzing, configuring and troubleshooting large complex video and voice networks with mixed media and protocols, involving platforms such as Cisco Telepresence Management Suite (TMS), Cisco Telepresence Video Communications Server (VCS Controller & Expressway), Cisco Telepresence Systems, Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE) as well as video and voice endpoints such as EX90, C60’s, C90’s, Movi and others.-Provides consultation to independently… Show more -Analyzing, configuring and troubleshooting large complex video and voice networks with mixed media and protocols, involving platforms such as Cisco Telepresence Management Suite (TMS), Cisco Telepresence Video Communications Server (VCS Controller & Expressway), Cisco Telepresence Systems, Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE) as well as video and voice endpoints such as EX90, C60’s, C90’s, Movi and others.-Provides consultation to independently solve complex product and network problems for Enterprises as well as Cisco Partners.-Acting as a focal point for large account network problem resolution.-Effectively utilizing complex lab setups to duplicate and solve Enterprise and Cisco Partners voice and video problems as well as possible interoperability issues between Cisco Video and Voice Platforms and third party video and voice platforms.-Troubleshooting large video and voice networks on a daily basis, where protocols such as H323, SIP, ISDN are in use.-Utilizing Wireshark and SMART in order to analyze output traces from multiple Cisco Voice and Video Platforms and Solutions.-Effectively working with CA and cross-functional teams to resolve major customer issues. Show less