Rizwan Patel Email and Phone Number

Searches Direct is a well established search company providing local authority searches and associated property, land and company to the conveyancing industry. It has an excellent track record of high quality service at highly competitive prices.

o Achieved an award for Team Leader of the year 2011 and again in 2012o ILM Accredited in Leadership and Management o Deputised duties of my Operational Leader for two sites (Outsource (120 Seats) and Bolton (90 FTE))o I generating additional revenue of £100k+ net profit in less than six months by delivering a project using a specialist team up selling. Also introduced cross selling which again generated circa 500k+ Gross o Experience of dealing with 3rd Party Externals, Facilities, contractors, partnership clients o I have also worked on and delivered various IT & Telephony projects as a work stream leadero Negotiated budgets and managed multiple budgets for incentives and engagement o Reviews, RTW’s, Payroll, 1-2-1’s, PDP’s, H&S, ER, Workshops, training, recruitment, engagement, coachingo Received the best engagement scores for site and team o Created a BCP Plan for the Contact Centre to ISO standardso Argos TV – Delivered all the changes, installs, work streams, processes, applications into the Contact Centreso Been involved in CSR - Volunteering, Health and Well Being, Talent Spotting, being a good neighbour

Team Manager – Time Education and Time Corporate Jan 2003 – Sep 2005o Provided technical support for schools, colleges, councils and other large clients such as Derby City Council and the BBC (Busses)o Primarily responsible for all on-site repair, installs or upgrades undertaken by the Groupo Managed and authorised payments for on-site requirements to the value ranging between £30,000 – £70,000 per quarter (Saving the company £170,000 in the year 2004-2005 by switching contractors)o Managed costs, budgets planned and scheduled installations along side with the maintenance contractso Provided technical and customer support for bespoke hardware and software on 1st ,2nd and 3rd line level Project Manager – Supanet Jun 2004 – Feb 2005o Implemented projects to manage and plan complete processes from orders, payment clearing, inventory management, customer contacts, sales, returns, exchanges and logistics for clientso Clients included P400.com, Dunnes Stores, Bootscomputers.com and streetsonline.co.uk (Woolworths)Manager – Reseller Jun 2004 – Feb 2005o Managed the support for PC’s to our reseller clients (namely QVC, Tesco, Asda, Dabs.com, Woolworths, Empire Direct, Dunnes, Boots, Amazon, Makro, P400.com) providing both end-user and store supporto During Christmas 2004 contracts were worth £18 milliono Trained advisors to handle all the different skills on different support lines o Planned resources upon orders and promotions to manage the influx of callso Planned actions for support when stock shortage, virus outbreaks etc were experiencedo Developed a Knowledge Base (Database) where all client and end-user information could be stored I was recognised and then awarded as outstanding performing manager during the course of 2003 and 2004. I also reduced the attrition, which was 20% company-wide to 4% within my area through successful engagement

Team Manager – Time Education and Time Corporate Jan 2003 – Sep 2005o Provided technical support for schools, colleges, councils and other large clients such as Derby City Council and the BBC (Busses)o Primarily responsible for all on-site repair, installs or upgrades undertaken by the Groupo Managed and authorised payments for on-site requirements to the value ranging between £30,000 – £70,000 per quarter (Saving the company £170,000 in the year 2004-2005 by switching contractors)o Managed costs, budgets planned and scheduled installations along side with the maintenance contractso Provided technical and customer support for bespoke hardware and software on 1st ,2nd and 3rd line level o Introduced SMS as part of order confirmation and delivery to reduce WISMO callsProject Manager – Supanet Jun 2004 – Feb 2005o Implemented projects to manage and plan complete processes from orders, payment clearing, inventory management, customer contacts, sales, returns, exchanges and logistics for clientso Clients included P400.com, Dunnes Stores, Bootscomputers.com and streetsonline.co.uk (Woolworths)Manager – Reseller Jun 2004 – Feb 2005o Managed the support for PC’s to our reseller clients (namely QVC, Tesco, Asda, Dabs.com, Woolworths, Empire Direct, Dunnes, Boots, Amazon, Makro, P400.com) providing both end-user and store supporto During Christmas 2004 contracts were worth £18 milliono Trained advisors to handle all the different skills on different support lines o Planned resources upon orders and promotions to manage the influx of callso Planned actions for support when stock shortage, virus outbreaks etc were experiencedo Ensured client-set Service Level Agreements were achieved and reported figures to themo Developed a Knowledge Base (Database) where all client and end-user information could be stored I was recognised and then awarded as outstanding performing manager during the course of 2003 and 2004.