Managing a Team Of Great Individuals Who Work For The 24/7 Operations Of Walmart Inc.||Was Responsible For Team And Site Scores |Develop Staff Training |Coaching Support Staff |Handle Live Escalations.

Worked with Square Trade The Top Rated Extended Warranty Service Provider For Consumer Electronics And Appliances In USA As Claim SpecialistHelped Customers To Register Their Protection Plans, Claims For Their ProductsResponsible For Any Queries That a Customer May Have Via Phone, Email or ChatWorked on Salesforce CRM

Design and management of learning interventions:• Research best practices in the field of learning design and innovation in community schools internationally and incorporate in the design of learning interventions at ISS.• Develop, execute and monitor academic and co-curricular annual calendar.• Develop an annual learning plan for school with priority areas and KPIs identifiedTraining, development and support for teachers:• Identify teachers’ professional development needs… Show more Design and management of learning interventions:• Research best practices in the field of learning design and innovation in community schools internationally and incorporate in the design of learning interventions at ISS.• Develop, execute and monitor academic and co-curricular annual calendar.• Develop an annual learning plan for school with priority areas and KPIs identifiedTraining, development and support for teachers:• Identify teachers’ professional development needs and develop a training and support plan for teachers, in conjunction with the relevant Subject Leads.• Support teachers in developing scheme of studies, effective lesson planning, and their execution in the classroom.• Conduct coordination meetings with teachers to identify issues and to design support.• Conduct formal and informal classroom observations followed by debrief meetings and coaching support. • Organize need-based trainings and workshops in conjunction with the Subject LeadsSupport to school management:• Coordinate with School Management and/or Subject Leads in conducting consultative meetings with teachers; take minutes of the meeting, disseminate information and keep an active follow up on identified areas.• Assist School Principal in keeping an effective follow up of students with special concerns and help teachers to plan and take effective measures.• In conjunction with School Principal, plan and organize extracurricular activities and effectively administer inter & intra school competition.• Periodically review and revise monitoring and evaluation tools with the management to strengthen academic and co-curricular outcomes.• Review and enhance procedures of recruitment and performance management of teachers and provide necessary support for its implementation.• Identify the need for academic and co-curricular staff at the school and inform the School Principal on timely basis. Show less