Supporting the Company's strategic objectives for workforce development to improve the quality of services to enable the delivery of safe, efficient and excellent patient care. Where I'm responsible to design, support and manage the delivery of high quality Training on number of Leadership and Development courses, ensuring programmes provide staff with the knowledge, skills and behaviours outlined in the trust's behaviour policies whilst supporting the achievement of corporate objectives, as well as other programs on iCLIP(Cerner Millennium.Facilitate bespoke and engage leadership development initiatives virtually and face to face where required, and oversight of induction and workforce learning and development.Lead for training, development, and support for Microsoft 365 applications MS Teams, working alongside 365 engineers on other 365 application, creating Ms Teams e-Learning modules on Adobe Captivate.Collaborating with e-Learning and ICT Training Managers and other managers from number of teams to prioritise interventions aligned to the needs of the Trust.Monitoring closely and improving the quality of service we provide in terms of training the clinical and non-clinical staff, which includes training needs/requirements, lesson plans, training equipment (Laptops, PCs, Projectors) QRG's, PowerPoint Presentations, E-learning materials through Adobe captivate, flip chart notes to make sure they fit for the purpose, and the content and materials are up to date through MS Excel, MS Word, and MS PowerPoint.Reviewing training delivery methods/styles of training sessions to maintain the quality of learning methodology, responsible for specific training packages and appropriate use of IT systems Trust wide, ensuring that the Trust gains maximum benefits from Return on Investment into IT applications.

Providing high quality patient services and care for patients around the trust keeping records of outpatients electronically as well as manually by using 2-3 different soft wares, reporting to line manager and operational managers directly. Train and support new staff on clinical and non-clinical courses and also with bookings and patient database, Train new staff to make reports on the software trust is using and also on MS Word and MS Excel. Train and support new staff on how to use our clinical management software and show them how to use the system efficiently and in the right direction and in a way that they learn it quickly. Give extra time to the staff who are not computer literate and keep training them until they are able to work on their own. Train new Staff as on ERS complete training and also provide support to all staff who are not familiar with the system or they are not aware of it as yet, by using the software to keep, maintain and manage the data throughout the Trust, such as Clinical Manager, Patient Manager. ERS Appointments Database Outpatient Inbound calls/ Out Patient outbound calls Wait listing/ Urgent Wait listing entries for patients.Empty Slot ReportsDirect ReferralsPaediatric wait listing/Bookings. Urgent Referrals Supporting upper management meeting deadlines so objectives are met. Patient servicesPatient data managementTriage decision referrals specialities. Working with a team of 30-35 people in outpatients Services department where I have to liaise with the following teams Relationships: INTERNAL IT Support Team Registration team.Tracker teamClinical management teamCapacity Team.ERS management Team. Follow up team.Service Managers of all specialitiesMedical Secretaries RTT Coordinators Clinic receptionist. EXTERNAL: PatientsGP Surgeries Referral Management Services HM Prisons HMP Down viewCouncils

Supervising staff on day to day basis to make sure business is going as usual and objectives are met and company is going to achieve its targets in terms of claiming the high quality business solutions service as well as good profit. Organise, produce and maintain accurate records for area of work, provide training to the staff from time to time to keep them up to date with the systems and software, train them for the business solutions. Inductions and presentation throughout the year to the staff and also to all clients and stakeholders who seek help for their businesses to grow up. Prioritise and distribute communications to the appropriate person or relevant department in the establishment. Complete monitoring returns for the area of work, input requisitions on to the finance database and process requisitions for a defined area of work. Co-ordinate any awareness sessions for the area of work, prepare and conduct initial checks as required paperwork for a final check by managers.Correspond with relevant stakeholders and agencies to ensure that they are aware of information so that information is adequately shared. Maintain and check establishment databases, manual filing systems, and logs of information, responding within agreed timescales and producing reports as requiredCollate information relating to relevant Service Delivery Indicators (SDI’s)Act as secretary to meetings as required including organising agenda, taking, distributing minutes and action points

Assisting manager operations on a day to day business and managing team of 10-12 people, provide them training and daily meetings to make sure everyone is contributing and taking responsibility towards the delivery of service and keeping the standards high. Monitoring everyone and getting engaged with them by having 1:1 meeting to point out if any area needs to be improvised, consult it with manager operation and make necessary arrangements and take appreciate and immediate actions so quality of service remains the same. Training staff and supporting them on software company was using for the business, this training was given individually on their desks as well in a group session in meeting rooms. Training sessions to new staff in groups as well as 1:1 on how to use software and how to take calls, and how to manage a database of customers, clients, and stakeholders. Maintain accounts and data of all clients (customers and business companies) and employees electronically. Assisting the manager in organising, planning and implementing strategies, coordinating with all staff members for day to day operations, ensuring schedules and objectives are met.Communicate with clients and evaluate their needs and specifications, also worked as the first point of contact for clients and businesses company was dealing with every day.

Assisting Manager Accounts and Manager Admin on day to day routine business. dealing with clients every day listen to their queries/complaints and talk to them to solve their issues and assist them and put them through to the manager or head account if required. Train and support new staff on the systems to make daily, weekly and monthly reports, and also train them to perform tax entries on the systems. Follow up clients (different Councils) and correspond with them through e-mail, phone and letters for all pending invoices to get cleared. Helping the accounts manager to manage accounts of all Clients and keep them up to date for internal as well as external records. Chase all those clients for their due payments, reconcile all those accounts and provide information to head Accountant in the company.Daily correspondence with Council officials, daily, weekly and monthly reports directly to CEO)