Rizwan S. Email and Phone Number

I am a highly experienced QA Engineer and 7X Cyara Certified Automation with 6+ years of expertise in Contact Centre testing, manual testing of web-based, API and mobile applications. I specialize in IVR testing using Cyara, Genesys, and Hammer Call Master. With 6+ years of experience, I have strong knowledge of Performance Testing using Jmeter. I excel in writing and reviewing Cyara test cases, developing test plans, and collaborating with teams. I am also skilled in automation using Cyara and Jmeter for API and performance testing. I have extensive experience in CX testing, particularly in IVR, call management and routing. My expertise covers voice quality, recognition functionality, and speech analysis. I am proficient in regression testing, IVR inbound/outbound, SMS, email, chat, and agent testing. With excellent communication and leadership skills, I understand the SDLC and utilize Bug Tracking Tools like ALM, Jira, and Unfyd Link. My familiarity with Genesys IVR and comprehensive testing abilities makes me a valuable asset.