Heading SquareTrade Islamabad site Operations- Daily / Weekly offshore and onshore briefing- Keeping track and maintaining all KPIs- Weekly CSAT Analysis and tracking- Complete workforce management- Managing Recruitment – Resource evaluation- Business strategy development and implementation.- Identify process improvement and process re-engineering.- Enabling efficiency enhancement trackers.

Heading SquareTrade Islamabad site Operations- Keeping track and maintaining all KPIs- Weekly CSAT Analysis and tracking- Complete workforce management- Weekly offshore and onshore briefing- Managing Recruitment – Resource evaluation- Business strategy development and implementation.- Identify process improvement and process re-engineering.- Enabling efficiency enhancement trackers.

- Customer and Sales Analytics – Data Analyst (Global Account Management - GAM)- Performance Reporting• GAM Monday Report – GAM Portfolio Growth weekly summary (Client Executive Level)• GAM Thursday Report – Account Level Summary• Global Colocation Footprint – GCF (Account Summary) for GAM Accounts• GAM Actuals – Bookings, Revenue & Pipeline snapshot for GAM Sales Team• Stack Rank Performance to quota by each rep, and respective accounts• Account Planning and Account Review - Data pulls for GAM Account Plans (Bookings, Revenue &Pipeline)• Salesforce - Help with Salesforce data clean-up and maintenance, including account hierarchy, role hierarchy, addition or deletion of accounts or team members

• Successfully Launched and maintaining a few eCommerce websites.• Business Registration PAK, UK and HK.• Inventory Management - Product Gallery / Collection through Photo-shoot • Developing and executing Marketing Strategies• SEO and SMM strategy • Hiring Teams for SEO and SMM deployment• Product Packaging and Quality Standards• Complete Sales Record maintenance and after sales services• Keeping Track of sales and Return / Replacement logs.• Vendor Management• Keeping track of International and Local ecommerce trends and staying one step ahead of competitors.

• Complete CA Portfolio Management.• Market visibility, product differentiation and keeping a track of Market Trends.• Conducting market analysis of both, competitive products and customer behavior, and then formulate a marketing strategy in line with the product features. • Marketing Campaign Media Plan Execution.• Successfully executed 2 Marketing Campaigns.• Keeping track of incremental change in deposit figures and cost analysis.• Identifying better media channels for marketing.• Developing television adds for the marketing campaign (Businessmen Current Account).• Commission and Insurance premium calculations / payments.

• Complete office and staff management.• Company profile building and marketing.• Look for new business opportunities and keep a check on day to day business operations.• Responsible for maintaining client portfolio and relationship building.• Provide Customs Advisory Services to our clients such as FBR duty exemption and approvals, Logistic planning and scheduling, port handling and inspection. Custom Clearance, safe transportation of the cargo and arrangement of forklifts, cranes and manual labor for loading / unloading at ports and sites.• Make sure of complete custom documentation and procedures regarding all imports and deal with all issues related to it.• Provide clients with complete shipping information and the freights included.• Responsible to engage and negotiate on different terms during the complete business cycle.• Help client with inland and bonded transportation services, both by land and by train, on economical rates.• Provide clients with complete air and ocean freight analysis.• Make sure of staff interaction with each other as a team and motivate them to strive harder.• Work closely with the CEO to build company’s repute in line with its vision and mission.

• New Product Development.• Market visibility, product differentiation and keeping a track of Market Trends.• Developing Product Brands.• Marketing Campaign Media Planning, Execution and Feedback.• Sales tracking system Implementation and keeping track of Retail figures.• Developed / Launched Atlas Bank Overdraft Facility.• Commission and Insurance premium calculations / payments.