Working as a recovery officer. Currently handling right off and bucket cases on behalf of different banks of UAE and Saudi Arabia like (RAK bank, Misr Banque and Saudi British Bank).I have been able to handling successfully portfolio of over 400 accounts and also working on bucket (3 to 6).Duties: • Keep track of assigned accounts to identify outstanding debts • Plan course of action to recover outstanding payments • Locate and contact debtors to inquire of their payment status… Show more Working as a recovery officer. Currently handling right off and bucket cases on behalf of different banks of UAE and Saudi Arabia like (RAK bank, Misr Banque and Saudi British Bank).I have been able to handling successfully portfolio of over 400 accounts and also working on bucket (3 to 6).Duties: • Keep track of assigned accounts to identify outstanding debts • Plan course of action to recover outstanding payments • Locate and contact debtors to inquire of their payment status • Negotiate payoff deadlines or payment plans • Handling questions, concerns and complains • Investigate and resolve discrepancies • Create trust relationships with debtors when possible to avoid future issues • Update account status and database regularly • Alert superiors of debtors unwilling or unable to pay when necessary • Comply with requirements when legal action is unavoidable • conducting meetings with customers indoor and outdoor • preparing field visits for overseas customers • drafting professional emails to customers Show less

Worked as a Senior Customer Service Representative (SCSR). Started as CSR on US based campaigns (Home security, Insurance’s, warranties and mortgages), made my way up to SCSR and became most valued person(MVP) of the company. Because of my performance and positive attitude with fellows I got promoted to as a backup team lead.Duties:• Contact potential or existing customers to inform them about a product or services • Answer questions about products or the company • Ask questions… Show more Worked as a Senior Customer Service Representative (SCSR). Started as CSR on US based campaigns (Home security, Insurance’s, warranties and mortgages), made my way up to SCSR and became most valued person(MVP) of the company. Because of my performance and positive attitude with fellows I got promoted to as a backup team lead.Duties:• Contact potential or existing customers to inform them about a product or services • Answer questions about products or the company • Ask questions to understand customers requirements and close sales • Direct prospect to the field sales team when needed • Enter and update customer's information in the database • Handle grievances to preserve the company's reputation • making outbound calls to generate sales and leads • Sending e-mails to customers and preparing field visits Show less

In charge of a team of 15 reps with the responsibility of development and implementation of Australian inbound program and strategic sales activities through my direct reports. Also in command of ensuring that the companies and its customer goals are aligned and met.Duties: Coaching and training reps in my team. Managing team members to ensure that the key target discipline and quality is always covered. Maintaining strong and cordial relationships with client and senior… Show more In charge of a team of 15 reps with the responsibility of development and implementation of Australian inbound program and strategic sales activities through my direct reports. Also in command of ensuring that the companies and its customer goals are aligned and met.Duties: Coaching and training reps in my team. Managing team members to ensure that the key target discipline and quality is always covered. Maintaining strong and cordial relationships with client and senior management. Providing excellent client services by maintaining quality and consistent production. Performance reviews. Responsible for maintaining team stats and revenue. Show less