Rizwan Ali Shah Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

• Administered and monitored Prolific ERP systems, including Web Prol'IFIC, WISH.Net, Touché, and PayTRAX, for various operational functions.• Managed ticketing systems (Galaxy, POS, and Touché) for efficient support.• Oversaw Sonic Wall security center, ensuring the security of 200+ computers.• Managed and troubleshooted network devices, such as routers, managed switches, and access points.• Maintained and troubleshooted hardware equipment, including servers, computers… Show more • Administered and monitored Prolific ERP systems, including Web Prol'IFIC, WISH.Net, Touché, and PayTRAX, for various operational functions.• Managed ticketing systems (Galaxy, POS, and Touché) for efficient support.• Oversaw Sonic Wall security center, ensuring the security of 200+ computers.• Managed and troubleshooted network devices, such as routers, managed switches, and access points.• Maintained and troubleshooted hardware equipment, including servers, computers, printers, scanners, and electronic door lock systems.• Managed Active Directory Domain Services Objects.• Implemented, configured, and troubleshooted IPv4, IPv6, DNS, DHCP, and local storage dynamic access control.• Installed and upgraded database servers and application tools.• Monitored user access to the database and sustained data security and integrity.• Enrolled users and ensured system security, including compliance with vendor license agreements.• Provided training to colleagues on data input, data extraction, and new technologies.• Collaborated with vendors for technology solutions.• Set up, maintained, and repaired audio-visual equipment and satellite dishes.• Provided recommendations for accessing information and support.• Maintained an accurate inventory of technology hardware, software, and resources.• Provided network accounts and passwords as needed.• Created and managed a database of IT issues, tracking both pending and resolved matters. Show less

Gilgit-Baltistan, Pakistan

1. Successfully participated in the development and construction of an Early Warning System (EWS) under the guidance of a senior engineer.2. Coordinated the logistics of EWS component importation from Italy, including unpacking and repacking by Pakistani authorities in Karachi ports.3. Skillfully managed the filing process for various EWS components, such as Automatic Weather Stations (AWS) for low and medium altitudes, water depth, water level discharge, rain gauges, and… Show more 1. Successfully participated in the development and construction of an Early Warning System (EWS) under the guidance of a senior engineer.2. Coordinated the logistics of EWS component importation from Italy, including unpacking and repacking by Pakistani authorities in Karachi ports.3. Skillfully managed the filing process for various EWS components, such as Automatic Weather Stations (AWS) for low and medium altitudes, water depth, water level discharge, rain gauges, and warning posts.4. Proficiently assembled an Automatic Weather Station (AWS) for high-altitude regions, meticulously following CAE diagrams and guidelines.5. Conducted precise drilling for battery and datalogger boxes, ensuring proper ventilation with different pg9 ventilation plugs and pgs 7 connectors.6. Masterfully wired the data logger according to provided diagrams, starting with power wiring and subsequently connecting all necessary sensors.7. Expertly integrated sensors within the data logger box, including net radiometer, nivometer, rain gauges, wind direction, and wind speed sensors.8. Diligently verified wiring and sensor connections, ensuring optimal functionality.9. Conducted calibration procedures for essential sensors, guaranteeing accurate data collection.10. Successfully constructed the warning post using the same meticulous procedure, enhancing the EWS's effectiveness in alerting communities.11. Implemented data communication protocols, ensuring the seamless transmission of data sets to the server for timely analysis and response.12. Conducted comprehensive testing of the AWS system and the warning post, certifying their proper operation at high altitudes and their critical role in disaster preparedness and response.13. Acquired a proficient skillset in building various components of the EWS system, contributing to the project's success and the safety of vulnerable communities. Show less

Gilgit-Baltistan, Pakistan

Provide IT technical support to users in six branches.Diagnose and rectify issues in computer hardware, software, services, and applications.Resolve issues for staff via phone, in person, or electronically.Perform hardware and software installations, configurations, and update patches as needed.Configure different banking software links (e.g., symbol, CBS, Uconnect).Install Windows, configure it to the domain, and assign IPs.Install and manage… Show more Provide IT technical support to users in six branches.Diagnose and rectify issues in computer hardware, software, services, and applications.Resolve issues for staff via phone, in person, or electronically.Perform hardware and software installations, configurations, and update patches as needed.Configure different banking software links (e.g., symbol, CBS, Uconnect).Install Windows, configure it to the domain, and assign IPs.Install and manage printers, scanners, and shared folders and printers.Perform compliance checklist and daily checklist reports.Check switches and routers on a daily basis.Configure ATM hotline.Address other hardware issues.Maintain monthly company inventory. Show less

Dubai, United Arab Emirates

▪ Providing technical support for tracking costumers.▪ Checking and ensure entire IT Operation perform smoothly at user end.▪ Level 1, level 2 help desk support.▪ Direct the development, implementation,and administration of all IT.▪ Ensure timely and accurate delivery of technology products and services.▪ Managing multiple areas of technology and multiple departments.▪ Manage internal/external application upgrades.▪ Manage external vendor’s relationships and… Show more ▪ Providing technical support for tracking costumers.▪ Checking and ensure entire IT Operation perform smoothly at user end.▪ Level 1, level 2 help desk support.▪ Direct the development, implementation,and administration of all IT.▪ Ensure timely and accurate delivery of technology products and services.▪ Managing multiple areas of technology and multiple departments.▪ Manage internal/external application upgrades.▪ Manage external vendor’s relationships and services.▪ Daily recording backup and upload.▪ ACCESS POINT (Complete administration including check WIFIStatus and block unauthorized users•Providing IT Help Desk Support to the Agents.•Maintain integrity of the network, server deployment, and security.•Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.Handling all VoIP infrastructure Elastix Server ,Vicidial Server ,Vici Box,Goautodial server through GUI and CLI prompt:• Configuring and installations of Dialers and their all queries.• Configuring dialer, IT support for Dialing issues.• Configured and installed Elastix server.• Configured routes, queues, inbound, outbound numbers.• Maintain network servers such as file servers, VPN end to end connectivity , and intrusion detection systems.• Administrative servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, software deployment, security updates and patches.• Configuring analogue and IP Cameras, prepare, monitor and report on all planned preventative maintenance for all security systems CCTV and IP cameras, access control, barriers, fingerprints, time & attendance systems.• Responsibility for SMS Marketing, Whatsapp Marketing, FAX Marketing, Recording uploads to the cloud.• Vehicle Tracking system-installation and configurations of GSM/GPS product in vehicle and tracking of vehicle in real time. Show less

Pakistan

► Monitoring installing and configuring multinational software's OPERA, MICROS-FIDELIO Materials Control (FMC)0, Opera application and database server, MFF server, Mocros server and Onity server. ►Internet connection , troubleshooting and maintaining all kind of PC's laptops and other technology devices including Room door locks, finger prints , scanning machine, Installation, IP configuration, Hardware and software issues. Manage the servers and much more related to IT.►Active… Show more ► Monitoring installing and configuring multinational software's OPERA, MICROS-FIDELIO Materials Control (FMC)0, Opera application and database server, MFF server, Mocros server and Onity server. ►Internet connection , troubleshooting and maintaining all kind of PC's laptops and other technology devices including Room door locks, finger prints , scanning machine, Installation, IP configuration, Hardware and software issues. Manage the servers and much more related to IT.►Active directory and domain maintenance. ►Managing Entire network, Monitoring client activities ►Implementation of security related software Show less

Gilgit Pakistan

Maintaining the IT Lab and Teaching computer science subject to students

Konodas Gilgit, Pakistan

Maintaining and troubleshooting of different system in every department inside the organization. monitor the network traffic and other security stuff.

Bachelor Of Computer Sciences (Bscs), Computer Science, 2.99 Cgpa

Activities and Societies: Played football, twice participated in Inter-University Championship, Engaged in mountaineering, hiking.

Bachelor'S Of Computer Sciences Bscs(Hons), Computer Science, 3.00 Cgpa

Activities and Societies: Sports, Hiking and Tracking Graduated with Honors in Computer Science. Main Subjects:  Programming Fundamentals.