Rizwan Abdul Thalib Email & Phone Number

Qatar

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Leading Sales Operations: Overseeing sales efforts across Qatar, managing an annual business volume of $120M+ in 50+ retail stores, hypermarkets, and corporate outlets.❖ Planning & Procuring Products: Liaising with principals and suppliers, negotiating deals, and procuring products to meet market needs across multiple sales channels.❖ Controlling Inventory Levels: Monitoring and managing inventory to maintain ideal stock levels, ensuring fast-moving items are available while liquidating slow-moving stock through promotions.❖ Building Vendor & Supplier Relationships: Strengthening relationships with suppliers to increase business volume, managing purchasing processes, and ensuring smooth coordination for shipping documentation.❖ Managing Profitability: Ensuring product gross profit aligns with yearly budgets by controlling stock levels, pricing strategies, and promoting slow-moving items effectively.❖ Leading & Managing Teams: Guiding a team of 3 Key Account Managers, 2 Coordinators, and 60+ Sales Associates, ensuring alignment with sales goals and delivering performance feedback.❖ Coordinating Cross-functional Teams: Collaborating with service, audit, and logistics teams to ensure timely resolution of non-saleable inventory, insurance claims, and stock clearances.❖ Strengthening Dealer Relationships: Fostering strong dealer and distributor partnerships by visiting markets alongside Key Account Managers, enhancing collaboration and sales outcomes.❖ Tracking Sales & Market Performance: Monitoring market trends, customer demand, and monthly target achievements by collaborating with sales and marketing teams to adjust strategies.❖ Managing Warranty & Spare Parts: Ensuring the availability of spare parts and handling warranty replacements to improve customer satisfaction and enhance after-sales service.

Qatar

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Managed Retail Operations: Oversaw high-volume, large-format retail operations, handling a business volume of $85M+ and a carpet area of 73,000 square feet.❖ Directed Departmental Functions: Led the overall management of multiple departments, including operations, marketing, customer experience, warehouse, inventory, administration, cash handling, visual merchandising, and category management.❖ Achieved Annual Business Plan & P&L Goals: Successfully delivered on the Annual Business Plan targets, while managing profit and loss (P&L) for the store, ensuring profitability and cost efficiency.❖ Led a Multi-functional Team: Managed a team of over 4 professionals in the management support team and 25+ staff members, ensuring smooth day-to-day operations and effective teamwork.❖ Enhanced Customer Experience: Ensured excellent customer service and maintained high visual merchandising standards across the store, creating an engaging and enjoyable shopping environment.❖ Optimized Product & Merchandising Strategies: Oversaw product and merchandising operations, ensuring effective stock management, and maintaining stock availability by revising prices for non-selling, slow, and fast-moving products.❖ Implemented Stock & Price Control Measures: Led stock management efforts by collaborating with the merchandising team, revising prices, and taking corrective actions to improve stock movement and sales.

Chennai, Tamil Nadu, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Analyzed Sales & Profit KPIs: Regularly analyzed and monitored sales and profit KPIs for the department, collaborating with visual merchandisers to implement strategies that maximized sales performance.❖ Managed Scheduling & Resource Allocation: Worked closely with the store management team to create efficient scheduling plans that optimized staff hours and ensured alignment with sales budgets and conversion rates.❖ Maintained H&M Standards: Ensured the department consistently met H&M standards by utilizing the Customer Experience Tool and implementing the Commercial Handbook in collaboration with the visual team.❖ Mitigated Risks & Loss Prevention: Proactively identified potential risks, threats, and opportunities in the competitive landscape, informing the store manager and implementing loss prevention measures within the department.❖ Evaluated Team Performance: Evaluated and managed team performance through regular feedback, development plans, and follow-ups, fostering a talent pipeline to meet business and store needs.❖ Educated on Fashion Trends: Kept the team informed about current fashion trends and styling techniques, sharing insights to anticipate customer needs, enhance satisfaction, and initiate actions to achieve sales targets.

Chennai, Tamil Nadu, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Resolved Customer Complaints: Effectively resolved customer complaints related to sales and service, ensuring a positive shopping experience and fostering customer loyalty.❖ Planned Staffing & Training: Directed staffing, training, and performance evaluations to develop and control sales and service programs, enhancing team performance and customer engagement.❖ Managed Budgets & Expenditures: Prepared budgets and approved expenditures, ensuring efficient allocation of resources and adherence to financial targets.❖ Arranged Displays & Demonstrations: Set up and organized product displays and demonstration areas to attract prospective customers and enhance the overall shopping experience.❖ Identified Customer Needs: Identified interested and qualified customers, providing them with additional information and personalized service to support their purchasing decisions.❖ Implemented Safety & Visual Standards: Planned, developed, and implemented warehouse safety and security programs, while maintaining visual standards for the store and department to create an appealing environment.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Managed Daily Operations: Ensured the store operated smoothly and efficiently by overseeing daily operations and effectively managing staff performance.❖ Supervised & Trained Staff: Supervised sales staff, providing training and development opportunities to enhance customer satisfaction and improve service quality.❖ Analyzed Sales Performance: Monitored sales performance, analyzed data, and implemented targeted strategies to achieve sales goals and drive revenue growth.❖ Established Store Policies: Established and enforced store policies and procedures, ensuring compliance and maintaining operational efficiency across all areas.❖ Implemented Visual Merchandising Strategies: Monitored and executed visual merchandising strategies to maximize sales potential and create an inviting shopping environment.❖ Resolved Customer Issues: Addressed and resolved customer issues and complaints in a timely and professional manner, fostering positive customer relationships and enhancing overall satisfaction.

Bachelors, Management Studies

Retail management

Diploma, Fashion Management