Project Discovery and Budgeting: Grasping and executing web and app projects to align with client visions within specified budgets.Stakeholders’ Communication: Translating technical concepts into easy-to-understand language.Relationship Management: Building and maintaining strong relationships with key clients and partners.Dispute Management: Addressing client concerns and ensuring a high level of customer satisfaction.DevOps Management: Managing and leading technology teams, providing direction, guidance, and mentorship.Planning and Development: Collaborating with other C-level executives to align technology initiatives with business goals.Negotiating Agreements: Leading negotiations for contracts and agreements.Monitoring Sales: Implementing and monitoring ethical sales practices within the team.Vendor Management: Evaluating and selecting technology vendors, negotiating contracts and managing vendor relationships.Performance Management: Monitoring vendor performance to ensure the delivery of high-quality products and services.Sales Management: Developing sales forecasts and budgets, monitoring performance against set goals.Services Management: Using insights to refine sales approach and enhance product or service offerings.Data Analysis: Leveraging data to drive informed decision-making.

Client Success and Project Management: Developed and executed client success plans, outlining objectives, milestones, and key performance indicators to ensure client goals are met.Client Onboarding and Project Initiation: Led the onboarding process for new clients, ensuring a smooth transition and understanding of the product or service.Relationship Management: Cultivate and maintain strong relationships with clients, acting as the main point of contact for any inquiries or concerns.Product and Service Consultation: Maintained a deep understanding of the product or service, enabling effective communication and consultation with clients on its features and benefits.Sales Prospecting: Conducted regular needs assessments to identify opportunities for upselling or cross-selling additional products or services.Problem Resolution: Addressed client issues promptly and efficiently, coordinating with relevant teams to ensure timely resolution.Project Management: Gathered and analyzed client feedback to understand their needs, preferences, and areas for improvement.Resource and Team Management: Collaborate with cross-functional teams ensure a seamless client experience.

Inter-department Collaboration: Collaborated with department heads and team leaders to set clear and achievable performance goals for individuals and teams.Coaching and Mentorship: Provided regular feedback to employees on their performance, identifying areas for improvement and recognizing achievements.Offered coaching and guidance to enhance employee skills and capabilities.Mediated and resolved performance-related conflicts between employees and management.Training and Development: Coordinated and implemented training programs to address skill gaps and enhance overall employee performance.Recognition and Reward Management: Developed and managed employee recognition programs to acknowledge outstanding performance and boost morale.Analysis and Reporting: Prepared and presented regular sales reports to the executive team, highlighting key performance indicators, achievements, and areas for improvement.Marketing and Sales Strategizing: Planned and executed sales campaigns, promotions, and initiatives to achieve revenue targets. Identified market opportunities and potential threats, adjusting the strategy accordingly.

Team Building and Management: Led and managed a cross-functional team consisting of professionals from diverse backgrounds including Design, Development, Marketing, SEO and content creation.Facilitated effective communication and collaboration among team members, fostering a culture of transparency and open dialogue.Optimized the utilization of skills within the team to maximize productivity.Supported the professional development of team members through mentorship, training, and growth opportunities.Project and Success Management: Developed project plans, timelines, and deliverables in collaboration with team members.Ensured the successful execution of projects within scope, budget, and timeline constraints.Acted as a liaison between different departments, ensuring seamless information flow.Ensured that the cross-functional team's efforts contribute to the agency's success and client satisfaction.Collaborated with account management and client services teams to understand client expectations and deliverables.Addressed and resolved issues during projects, fostering a solutions- oriented environment.Monitored and addressed any issues that may impact project timelines or quality.Quality Assurance: Implemented and enforced quality assurance processes to maintain high standards in project deliverables. Conducted regular reviews to ensure work meets both internal and client standards.Performance Management: Conducted regular performance evaluations, providing constructive feedback and recognition. Identified areas for improvement and implemented strategies to enhance team performance.

Looked after various aspects of online brand management, including:Managed a team of four: including a Brand Management Executive, SEO Personnel, Social Media Executive and Content Writer.Assisted senior management with product development and idea generation for business expansion - keeping in mind client requirements and trends in online industries (online education and design).Coordination and management of imperative assignmentsWeb designing: providing inspirations, wire-frames and conceptual maps for designing brand websites, landing pages for online advertising, Google and Bing Ads, Facebook Ads etc.Web development: Managing and coordinating with UI/UX and other departments for front-end and back-end web and systems development.Managed performance of various brands for improvement and revamping. Creative content management for different websites and social media to fulfill the objectives of audience engagement and lead generation through advertising and organic brand building.Social Media Management for University of Atlanta.Coordinating with SEO team to build brand reputation through optimization for organic lead generation.Coordinating with Reputation Management Department to maintain positive brand reputation on various online mediums. Managing content writing for social media channels, blogs, articles and PRs.

Looked after various aspects of online brand management, including:Web designing: providing inspirations, wire-frames and conceptual maps for designing brand websites, landing pages for online advertising, Google and Bing Ads, Facebook Ads etc.Web development: Managing and coordinating with UI/UX and other departments for front-end and back-end web and systems development.Managed performance of various brands for improvement and revamping. Creative content management for different websites and social media to fulfill the objectives of audience engagement and lead generation through advertising and organic brand building.Social Media Management for University of Atlanta.Coordinating with SEO team to build brand reputation through optimization for organic lead generation.Coordinating with Reputation Management Department to maintain positive brand reputation on various online mediums. Managing content writing for social media channels, blogs, articles and PRs.

Looked after various aspects of online brand management, including:Web designing: providing inspirations, wire-frames and conceptual maps for designing brand websites.Web development: Managing and coordinating with UI/UX and other departments for front-end and back-end web and systems development.Managed performance of various brands for improvement and revamping. Creative content management for different websites and social media to fulfill the objectives of audience engagement and lead generation through advertising and organic brand building.Content writing for blogs, articles and PRs after through research in relevant subjects and areas of research.

Social Media Management and Content Management for lead generation.Facilitating sales through phone and walk-in client support. Commodities sales and support through cold-calling and inbound servicing.

Basic responsibilities included:Assisting clients and prospects with their banking related queries.Communication with various branches of the bank all over Pakistan for client servicing and helping branch personnel with policies and procedures. Activating/deactivating their services.Involved inter-department communication and follow-ups for resolution and client support.Up-selling various banking and consumer products to clients.