Al Ain Co-operative Society was established on the 5th of December 1981 as a joint-stock company in the co-operative sector. I am managing more than 30 existing community Malls and 9 new Projects for the company. Reporting directly to the Chairman, my responsibilities are:• Overseeing the planning, design and construction of new developments;• Overseeing day-to-day operations of leasing and ensure maximum optimization of resources;• Manage all leasing activities including… Show more Al Ain Co-operative Society was established on the 5th of December 1981 as a joint-stock company in the co-operative sector. I am managing more than 30 existing community Malls and 9 new Projects for the company. Reporting directly to the Chairman, my responsibilities are:• Overseeing the planning, design and construction of new developments;• Overseeing day-to-day operations of leasing and ensure maximum optimization of resources;• Manage all leasing activities including vetting prospective clients, attracting new tenants, rental negotiations and the development of attractive leasing packages;• Creating the Teams of RDD & TDM for the company;• Develop and maintain a long-term beneficial relationship with all prospective retail groups, to ensure continued stream of business opportunities;• Working with the Project Team for the new locations for the company, making feasibility reports for the Chairman;• Closely working with architects, contractors and other professionals to ensure that all projects are completed on time and within the budget;• Collaborate with other General Managers to drive ongoing review of operations and deliver efficiency;• Accountable for the P&L including reviews of forecast, budgets, operational & capital expenditure and financial performance;• Lead, train, develop and monitor the Management Teams of the Malls;• Maintains office efficiency by reviewing CRM, Accounting Systems & Procedures, implementing, deploying or upgrading systems to increase efficiency & service level. Show less

IPG is a company own by Dar Al Khaleej group (Newspapers). IPG as a diversified organization, runs following sectors: • Community Malls and Commercial Shops (Almost 120,000 Sq meter GLA in different Emirates); • Real Estate (Residential Towers and villas in Sharjah, Dubai & Northern Emirates); • Sharjah Mall opening in March 2024. The Mall total GLA is over 75,000 Sq meters. The mall will also link with 5-star hotel (300 Keys) and residential apartments (Furnished and unfurnished)… Show more IPG is a company own by Dar Al Khaleej group (Newspapers). IPG as a diversified organization, runs following sectors: • Community Malls and Commercial Shops (Almost 120,000 Sq meter GLA in different Emirates); • Real Estate (Residential Towers and villas in Sharjah, Dubai & Northern Emirates); • Sharjah Mall opening in March 2024. The Mall total GLA is over 75,000 Sq meters. The mall will also link with 5-star hotel (300 Keys) and residential apartments (Furnished and unfurnished) with 500 Keys; • Hospitality (City Premiere Hotel & Apartments) IPG owns 6 hotels in UAE; • Banking (Invest Bank). Reporting directly to the Chairman of Dar AL Khaleej, I was doing the following: • Managing and hiring all hospitality and services departments; • Managing the Marketing, Leasing and Operations of the group; • Working as a Project General Manager for Sharjah Mall (will be opening in 2024). The Mall total • GLA is over 75,000 Sq meters. The mall will also link with 5-star hotel (300 Keys) and residential apartments (Furnished and unfurnished) with 500 Keys. • Working closely with Consultant/Contractor on all the construction of IPG; • Created company policies and procedures for effective leasing of retail space and achieving sustainable above target rentals; • Acquire, negotiate and conclude lease agreements with new brands in line with tenancy mix and budget; • Reviewing and negotiating all external and third parties’ contracts to minimize the expenses; • Inspecting and supervising the day-to-day operations of the Hotels; • Work closely with Finance and Leasing to establish the base rents, service charges and Marketing charges of Retail Commercial space and Sharjah Mall; • Develop a structured business plan for the group covering all key components of operation; • Conduct brand research and analysis, and handling visitors for the company; • To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget. Show less

The role was to plan, execute, and finalize projects according to strict deadlines and within budget. I was responsible for overseeing all aspects of mall retail and office management including but not limited to leasing and tenant relations, marketing & promotions, business planning and financial management, facilities and operational management, concierge services and control of all maintenance, inspection and safety functions. I achieved following while reporting directly to the… Show more The role was to plan, execute, and finalize projects according to strict deadlines and within budget. I was responsible for overseeing all aspects of mall retail and office management including but not limited to leasing and tenant relations, marketing & promotions, business planning and financial management, facilities and operational management, concierge services and control of all maintenance, inspection and safety functions. I achieved following while reporting directly to the Owner:1) Hired and trained all the staff for the Mall;2) Worked with Consultant and Contractor to Minimize the Budget of construction;3) Created Mall Lease Contract (50 pages Eng & Arabic) and Tenant Manual for the Mall;4) Created Mall Precinct for the Tenant and their activities:5) Hired an agency and worked closely for J3 Mall branding and logo;6) Leased 100% of the Mall;7) Created Mall operational procedures for the fit-out and Tenants delivery;8) Worked on Traffic Impact studies and got approval for new road and new signal for the Mall; 9) Increase the value of the Mall in first year. Show less

My role was to assist the General Managers in maximizing the value of the asset for the owner through effective and strategic property management including optimizing profit, efficient building operations and building relations. I Provided professional support in managing the operation of the malls in a profitable and productive manner, ensuring the effective utilization of all mall’s resources, and seeking out resources when necessary in order to maximize the mall’s productivity and… Show more My role was to assist the General Managers in maximizing the value of the asset for the owner through effective and strategic property management including optimizing profit, efficient building operations and building relations. I Provided professional support in managing the operation of the malls in a profitable and productive manner, ensuring the effective utilization of all mall’s resources, and seeking out resources when necessary in order to maximize the mall’s productivity and profitability. I was reporting to Asset Director and achieved following:1) Increased the rent income of all the kiosks of specialty leasing, keeping in mind the Market rates;2) Built and leased the new first time Food Court area in Dragon Mart for Customers;3) Created the proper departments of Tenant Relation (TR) team and customer Service Team;4) Established Monthly Tenant (Selected) meetings with Management to discuss issues and improve the footfall in the Mall;5) Changed the concept of services in Dragon Mart with new trolley service, Car wash and Valet service;6) Created the system for accurate tenants billing and their service charges which includes water, chiller and electricity bills;7) Increased the Kiosks spaces for specialty leasing by 30%, designed and installed some new kiosks for uniform look and better usage of the service area;8) Build a system for handling shops cheques and procedure to follow-up return cheques;9) Created new Way Finding signages for the Malls, which were in-line with cooperate design and better visibility for customers;10) Worked with Leasing department for Malls Zoning/Precinct for better footfall and shops sale:11) Introduced a Star of the Month Floor staff program, along with the training program specially focus on customer service, this promotes cooperative and harmonious working environment for the floor staff with positive morale;12) Decreased the operational budget by 15% with adopting proper procedures for third party contracts. Show less

I was working as a Service Manager for the DFC and the Community, reporting directly to Senior General Manager. I achieved following:1. Designed and developed all services counter in the Mall;2. Hired and trained 110 staff for services, reporting directly in my department. I was responsible for ensuring that the right caliber of people in the right mix of nationalities are recruited; 3. Designed and printed DFC Mall directory in 6 Languages;4. I started first real initiative… Show more I was working as a Service Manager for the DFC and the Community, reporting directly to Senior General Manager. I achieved following:1. Designed and developed all services counter in the Mall;2. Hired and trained 110 staff for services, reporting directly in my department. I was responsible for ensuring that the right caliber of people in the right mix of nationalities are recruited; 3. Designed and printed DFC Mall directory in 6 Languages;4. I started first real initiative program for Taxi Drivers to encourage drivers to pick & drop customers from DFC. We were handing over DHs 30 telephone cards and snack boxes on completing certain numbers of the trip;5. Introduced first ever Concierge services instead of customer services in the Mall;6. Hired a company to do all Mystery shoppers in the Mall for Tenants and Mall floor staff;7. Worked with software company to tailor-made CRM program for the Floor Team and Management Office for better interaction with Tenants and Customers feedback. It was later used by Leasing department, tenants fit out team and Operational team for better coordination;8. Designed and build Abra station from scratch for customers to enjoy boat rides. I hired retired 8 UAE nationals with marine experience to run the Abra station for DFC;9. Created Gift Vouchers for the Mall. Worked with Tenants to allow the gift vouchers in the shops from customers. Worked and delivered the excellent procedure to give the cash back to the Tenants in 2 working days;10. I handled all the third-party contracts for services in the Mall. I was negotiating those services contracts to decrease the expense budget;11. Allocate locations for Specialty leasing and services to create more revenue for the Mall;12. Developed and installed new Sales Promotion Program to collect the sales of the shops;13. Collate the sales figures from the shops on monthly basis and prepare reports, as required to make short-term and long-term business decisions. Show less

I worked in the Management Office as Head of Customer Service Team and my achievements were following:1. Designed the new uniform for all the floor staff of MOE, which includes Customer Service Team, Valet team, Security personals, promotional staff and cleaners;2. Hired the Customer Service Team & Tenant Relation team, interviewed / scanned Security team and floor supervisors for MOE;3. Trained CS Team and TR teams for the Mall floor, gave CS training to all Security Team and… Show more I worked in the Management Office as Head of Customer Service Team and my achievements were following:1. Designed the new uniform for all the floor staff of MOE, which includes Customer Service Team, Valet team, Security personals, promotional staff and cleaners;2. Hired the Customer Service Team & Tenant Relation team, interviewed / scanned Security team and floor supervisors for MOE;3. Trained CS Team and TR teams for the Mall floor, gave CS training to all Security Team and Cleaners for the Mall;4. Designed and manufacture all the Information Desks and Customer Service Centre;5. Sourced & Scheduled the Mystery shoppers for Mall of the Emirates tenants and Mall Staff;6. Implemented internal audit procedure to ensure strict cash control on Mall floor;7. Negotiated along with specialty leasing to hire the 3rd party companies for Valet and Car wash. Fixed and trained Customer Service standards with both the company’s staff;8. Planned major initiative for Tourists footfall. Met almost 100 hotels for Tourism program to increase the footfall in the Mall;9. Hired shuttle Buses for the Mall and set the schedule them for major Hotels;10. Developed Tourist Bus area & Luggage room for the tourist;11. Designed and developed first discount book for Mall Tourists. Met major retailers for the discounts and offer special promotions for tourists;12. Designed & Created Brand Merchandises for the Mall, these souvenirs were for sale at Customer Service Centre;13. Established 6 languages Mall directory for the Mall, which was a key attraction for Russian and Chinese Tourists. Show less

I worked in the Management team, as part of the Majid Al Futtaim Group of Companies, in the Property Operations Division as a Head of Customer Service Team.My achievements for the Mall were following:1) I was the first to introduce proper Customer Service Centre In UAE Malls;2) I introduced 6 Languages Mall Directory (First time in the Mall);3) Installed First Information Desk of DTCM in UAE Mall;4) Started new Luggage area (first Time in any Mall) for Tourists;5) I… Show more I worked in the Management team, as part of the Majid Al Futtaim Group of Companies, in the Property Operations Division as a Head of Customer Service Team.My achievements for the Mall were following:1) I was the first to introduce proper Customer Service Centre In UAE Malls;2) I introduced 6 Languages Mall Directory (First time in the Mall);3) Installed First Information Desk of DTCM in UAE Mall;4) Started new Luggage area (first Time in any Mall) for Tourists;5) I was the first to establish a proper tourist bus area in UAE Mall;6) I introduced Gift Vouchers in MAF Malls. I was managing the gift vouchers sales and audit in the Mall. In 2004 the Gift vouchers sales was over Dirhams 8 Million in a year;7) I also supervised the Loyalty programs of Majid Al Futtaim & AL Futtaim Malls;8) I was running the operations of first ever Mystery shoppers in the Mall;9) I was giving the lectures to University students and other Mall staff for Customer Services;10) I introduced the Personal shopper concept in MAF malls. Which was later converted as Greeters Program;11) During my Career I have given many motivational talks to Mall staff and Retailers;12) I handled all Media inquiries and major Tourist Groups. I was also the head to assist Media Crew in filming for Press releases;13) Planned and execute 3 major sales promotions every year with the marketing Team, to help boost sales of retailers in the Centre. The budged for each sales promotion was over Dhs 1 million;14) Worked on logistic and operations of Festival Promotions of the Centre with the help of Facility Management and operations.15) Worked with the Advertising agency to create and execute media campaigns for the Sales Promotion as well as create and execute institutional advertising for the Shopping Centre, with the aim of attracting customers;16) Created Merchant Manual and Customer Service Manual for Center policy procedures. Show less