Rizwan Hassan Mba, Pmp

Rizwan Hassan Mba, Pmp Email and Phone Number

Vice President @ Willowdale Asset Management @ Willowdale Asset Management
Rizwan Hassan Mba, Pmp's Location
Canada, Canada
Rizwan Hassan Mba, Pmp's Contact Details

Rizwan Hassan Mba, Pmp personal email

n/a
About Rizwan Hassan Mba, Pmp

I am the Vice President of Corporate Customer Experience at Willowdale Asset Management, one of Canada's largest diversified real estate organization. With over 17 years of experience in customer experience, I lead a team of professionals who are passionate about delivering exceptional customer service and creating loyal brand advocates across various industries and sectors.I leverage my PMP and NPS certifications to design and implement customer-centric solutions that enhance customer satisfaction, retention, and loyalty. I use data-driven insights and best practices to optimize customer journeys, identify pain points, and improve operational efficiency. I also collaborate with internal and external stakeholders to align customer experience goals with business objectives and ensure consistent and high-quality service delivery. I am committed to creating a culture of customer excellence and innovation at Empire Communities.

Rizwan Hassan Mba, Pmp's Current Company Details
Willowdale Asset Management

Willowdale Asset Management

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Vice President @ Willowdale Asset Management
Rizwan Hassan Mba, Pmp Work Experience Details
  • Willowdale Asset Management
    Vice President Corporate Customer Experience
    Willowdale Asset Management Dec 2024 - Present
  • Empire Communities
    Vice President Corporate Customer Experience
    Empire Communities Jun 2024 - Present
    Vaughan, Ontario, Ca
  • Empire Communities
    Vice President Corporate Customer Experience And Divisional Customer Care
    Empire Communities Jan 2023 - Jun 2024
    Vaughan, Ontario, Ca
  • Empire Communities
    Director, Customer Experience
    Empire Communities Jan 2020 - Dec 2022
    Vaughan, Ontario, Ca
  • Empire Communities
    Manager Customer Care And Corporate Customer Experience
    Empire Communities Jul 2018 - Dec 2019
    Vaughan, Ontario, Ca
  • St. Leonard'S Place Peel
    Vice President - Board Of Directors
    St. Leonard'S Place Peel Mar 2019 - Present
    Brampton, On, Ca
    Based in the Peel region, St. Leonard’s Place Peel (SLPP) offers supportive housing to men who have had a conflict with the law and are now transitioning back into society, and for men who have experienced homelessness, mental illness, and/or addiction. SLPP provides a variety of rehabilitative programs and services to help clients recover and rebuild their lives and reintegrate back into society.SLPP offers the largest supportive housing facility in Ontario.I am committed to SLPP and the valuable work this organization offers to my community. I offer my time to this fantastic cause on a volunteer basis. Senior member of Governance and Nominating Committee, strategic planning and Imagine Canada accreditation.
  • And Agency Llc
    Cx Consulting (Acquired Cx Division Of Greenwich In 2018)
    And Agency Llc Feb 2018 - Jul 2018
    Miami, Florida, Us
  • Greenwich Associates
    Sr. Project Manager / Engagement Manager / Customer Experience Consulting
    Greenwich Associates Oct 2008 - Feb 2018
    Stamford, Connecticut, Us
  • Showtime Bistro - Steakhouse
    Owner / Managing Partner
    Showtime Bistro - Steakhouse Jan 2016 - Mar 2017
    With the backing of investors, I ventured into the purchase and management of a standalone steakhouse restaurant. Through rigorous operational improvements and a commitment to excellence in customer service, we were able to elevate the establishment's overall performance.Our dedicated efforts culminated in a remarkable achievement — a 400% gain on our initial investment when we exited. This accomplishment not only attested to our unwavering commitment to maximizing returns but also highlighted our adaptability and success in the competitive landscape of standalone steakhouse dining. It was a rewarding experience that underscored the significance of strategic planning and effective execution in the restaurant industry.
  • World Ball Hockey Federation
    Men’S World Ball Hockey Championship 2013 (Player)
    World Ball Hockey Federation 2013 - 2014
    Bratislava, Bratislavský Kraj, Sk
    Represented Team Pakistan at the International Men's World Ball Hockey Championship in Toronto, Ontario.
  • International Street & Ball Hockey Federation
    Men’S World Ball Hockey Championship 2011 (Player) Gold B-Pool
    International Street & Ball Hockey Federation 2011 - 2012
    Represented Team Pakistan at the International Men's World Ball Hockey Championship in Bratislava, Slovakia. Our team won the gold medal in Men's B-Pool.https://isbhf.com/events/mens/https://www.htosports.com/teams/default.asp?u=PAKISTANHOCKEY&s=hockey&p=profile&sportsHQ=PAKISTANHOCKEY&playerID=240008
  • International Street & Ball Hockey Federation
    Men’S World Ball Hockey Championship 2009 (Player)
    International Street & Ball Hockey Federation 2009 - 2010
    Represented Team Pakistan at the International Men's World Ball Hockey Championship in Pilsen Czech Republic.https://isbhf.com/events/mens/https://www.htosports.com/teams/default.asp?u=PAKISTANHOCKEY&s=hockey&p=profile&sportsHQ=PAKISTANHOCKEY&playerID=240008
  • Consumer Contact Ulc
    Senior Manager, Contact Center
    Consumer Contact Ulc Oct 2007 - Oct 2008
    Lead call center operations. Infrastructure and systems. Leadership. BPO.

Rizwan Hassan Mba, Pmp Skills

Quantitative Research Market Research Project Management Marketing Research Management Business Analysis Customer Insight Data Analysis Analysis Time Management Customer Experience Business Intelligence Microsoft Office Online Research Qualitative Research Segmentation Brand Loyalty Strategy Budgets Teamwork Leadership Questionnaire Design Sdlc Focus Groups Survey Design Research Design Data Collection Project Coordination Spss Consumer Behaviour Competitive Intelligence Research Statistics Questionnaires

Rizwan Hassan Mba, Pmp Education Details

  • University Of Illinois Urbana-Champaign
    University Of Illinois Urbana-Champaign
    Mba
  • Ryerson University
    Ryerson University
    It And Business Management

Frequently Asked Questions about Rizwan Hassan Mba, Pmp

What company does Rizwan Hassan Mba, Pmp work for?

Rizwan Hassan Mba, Pmp works for Willowdale Asset Management

What is Rizwan Hassan Mba, Pmp's role at the current company?

Rizwan Hassan Mba, Pmp's current role is Vice President @ Willowdale Asset Management.

What is Rizwan Hassan Mba, Pmp's email address?

Rizwan Hassan Mba, Pmp's email address is rh****@****act.com

What schools did Rizwan Hassan Mba, Pmp attend?

Rizwan Hassan Mba, Pmp attended University Of Illinois Urbana-Champaign, Ryerson University.

What are some of Rizwan Hassan Mba, Pmp's interests?

Rizwan Hassan Mba, Pmp has interest in 2015 2016, 2017, Civil Rights And Social Action, Environment, Education, Science And Technology, Aspiring To Be An Mba Graduate, Disaster And Humanitarian Relief, Human Rights.

What skills is Rizwan Hassan Mba, Pmp known for?

Rizwan Hassan Mba, Pmp has skills like Quantitative Research, Market Research, Project Management, Marketing Research, Management, Business Analysis, Customer Insight, Data Analysis, Analysis, Time Management, Customer Experience, Business Intelligence.

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