Dynamic and results-oriented Team Leader with over 10 years of experience in the luxury five-star hotel sector, now leveraging my expertise at Qatar Airways Catering Company (QACC). I lead a dedicated team of laundry professionals in managing high-volume operations that cater to both airline and hospitality needs. My focus is on upholding exceptional quality standards, optimizing the performance of advanced machinery, including Kannegiesser models, and ensuring compliance with stringent safety and hygiene regulations. By fostering collaboration with cross-functional teams, I drive continuous improvement initiatives that enhance productivity, operational efficiency, and the overall guest experience.

Assist in developing and implementing standard operating procedures (SOPs) for laundry operations, ensuring high efficiency, consistency, and quality.Manage inventory to guarantee a consistent flow of laundry chemicals, tools, and materials.Ensure laundry machinery is routinely maintained and repaired to minimize downtime and boost productivity.Oversee and train staff on best practices for handling, washing, drying, folding, and storing linens and uniforms.Monitor staff performance, provide timely feedback, and address any issues swiftly.Maintain a clean and orderly facility, adhering to health and safety standards.Conduct regular inspections and audits to ensure quality, cleanliness, and policy compliance.Resolve customer complaints related to laundry services quickly and effectively.Facilitate ongoing training sessions to encourage staff development and skill enhancement.Work with other hotel departments to ensure seamless and efficient laundry operations.Stay informed on industry trends, new technologies, and best practices to drive improvement and innovation.

Assist the Housekeeping Manager with all operational duties for the department.Coordinates daily operations for the hotel's outlets' linen needs as well as items for guests and executives.Comply with superiors' operational and administrative instructions, monitor their implementation, and provide appropriate follow-up to ensure that all policies and procedures are followed and delivery dates are met.Conducting re-training and refresher sessions, as well as training of new memory makers, in assigned areas to maintain knowledge of all colleagues' roles and responsibilities.Examines and maintains the defined quality standard for all items/articles processed, ensuring compliance at all times.Prepares a daily checklist and operation reports, which are turned in to the laundry manager at the end of each workday.

Sorting linens, towels, clothing, and other items of laundry by color, size, and materialLaundry wrapping for pickup or delivery to customers and hospitality guestsUsing laundry equipment and adhering to proper sanitization protocolsCleaning and upkeep of the laundry room and its equipmentLaundry removal from dryersKeeping laundry supplies like detergent, bleach, laundry bags, and fabric softener on handMaking laundry tags that contain identifiable customer informationDeveloping invoices for laundry orders

As a Pressman you are responsible to ensure that laundry service, required by our guest is done on time and with the highest possible standards, whereby your role will include key responsibilities such as:•Follow the policies and procedures of hotel and laundry department•Work with conciseness in order to give the best results and good quality of work and keep regularly looking for other, more advanced pressing techniques•Use proper care of pressing machines being used•Responsible for proper operation, cleaning and maintenance of pressing machines•Separate garments for appropriate pressing•Handle all garments with care•Know all pressing instructions and attend trainings and meetings within the department to be able to multitask•Responsible when assigned to perform any other duties as designated by Superiors

Operates the washer extractor machine and responsible for cleaning all items that requires it by following the established programming or washing formulations and the standard operating procedure of the equipment. Sorts and segregates every article according to colors shades and kind of materials before loading into the machine and ensures the appropriate processing programs as required. Scrutinize every item to carefully check for any defect or discrepancies and conducts the color testing of every item for color fastness. Performs the hand washing of delicate items as necessary ensuring that it is handled properly as required. Check every item after the process to ensure the fullest quality standard. Maintains the daily production report and submit to Supervisor at every end of the day. Cleans the lint trap compartment of the Dryer Machine before starting the operation and as often as required. Ensures the cleanliness of the assigned machinery and equipment all the time. Reports to supervisor any unusual function of the equipment at first notice. Maintains the appropriate required supplies of detergents and other chemicals. Initiates refills and requisition when necessary and follow up with the Supervisor to ensure appropriate stocks to use are available at anytime. Performs the hand washing of delicate articles, whenever necessary. Ensures cleanliness of the whole area all the time. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position. To understand and strictly adhere to the Rules & Regulations established in the memory makers Handbook and the Hotel/Resort’s policy on Fire, Hygiene, and Health & Safety. To ensure that all potential and real hazards are reported and rectified immediately.