As an AR Executive my main responsibilities in this role are ;- Submit claims to insurance companies and follow up on unpaid claims to ensure timely payment.- Post and reconcile payments, adjustments, and denials to maintain accurate account balances.- Verify patient insurance coverage and obtain authorizations for procedures and services.- Process and mail patient statements, responding to inquiries and resolving billing issues.- Manage denied claims, identifying opportunities for appeal and resubmission.- Analyze AR aging reports to identify trends and opportunities for process improvement.- Collaborate with healthcare providers and staff to resolve billing questions and optimize revenue cycle processes.- Ensure compliance with medical billing regulations, such as HIPAA, Medicare, and Medicaid guidelines.- Optimize revenue cycle processes to maximize revenue, reduce errors, and enhance patient satisfaction.- Generate reports and analyze data to track key performance indicators (KPIs) and inform business decisions.

As a Telespecialist Coordinator, My primary responsibility was to facilitate the efficient operation of the Telespecialist Physician team. This involved scheduling appointments, coordinating call activities, and ensuring smooth communication between team members and clients. I was also responsible for monitoring performance metrics, providing support to team members as needed, and assisting in the resolution of any issues that may arise during calls. Overall, my role was pivotal in ensuring the Telespecialist team meets its objectives effectively and delivers high-quality service to clients.

As a traffic and reporting analyst, I was responsible for * The daily efforts to provide a great customer and employee experience by effectively delivering in real-time. * Management and reporting with the purpose of optimizing resources to achieve business objectives.* To cater to Contact Center KPIs Management (Service Level and Occupancy).* Develop and maintain accurate contact center volume and staffing forecasts* Schedule agents to ensure optimal use of resources and meet service level objectives.* Monitor agent adherence to schedules and adjust as needed to maintain service levels.* Analyze and report on contact center performance metrics such as service level, average handle time, and abandon rate.* Provide insights and recommendations to management based on analysis of performance metrics.* Develop and maintain contact center performance dashboards and reports.* Collaborate with other teams within the contact center to identify areas for improvement and implement solutions.* Ensure data accuracy and integrity in all reporting and analysis.* Keep up-to-date with industry trends and best practices in WFM and reporting.

As a customer service representative, my responsibility was* To provide the customers with helpful information, answer their questions, and respond to complaints.* Resolving customer complaints in a timely and efficient manner.* Providing guidance to customers regarding our products and services.* Maintaining accurate records of customer interactions and transactions.* Collaborating with other departments to resolve customer issues* Continuously learning about our products and services to provide the best possible support to customers.* Identifying and escalating issues to the appropriate departments when necessary.

I utilize exceptional multitasking skills in efficiently running various activities of the company.I was responsible for;* Respond to support requests in a timely and professional manner.* Provide technical support and troubleshooting to clients.* Identify and resolve hardware and software issues.* Install, configure, and maintain computer systems, software, and networks.* Maintain accurate records of all support activities.* Provide training to clients on the use of software and hardware systems.* Collaborate with other IT team members to identify and implement solutions to technical issues.* Maintain a high level of customer satisfaction by providing excellent customer service.* Keep up-to-date with the latest trends and technologies in IT support.

My main responsibility here was assessing the quality and the performance of the Call Centre Employees and propose measures to correct or improve the organization's final products in order to meet established quality standards.

As a customer service representative my responsibility was to providing the customers helpful information, answering their questions, and responding to complaints.