Highly accomplished & success driven Customer Service Professional with over 14 years’ experience providing outstanding customer experience, retention, and team support within fast-paced financial firms and airlines. Bring extensive international experience, a proven track record of expanding sales revenue through dedicated client engagement & negotiation, and the ability to deliver continuous process improvements to ensure efficiency & customer satisfaction. An active team player, relied upon to train, coach, and mentor fellow team members to surpass team & company goals.