Client: Tim Horton's Inc.Project/Role: QA Lead for SharePoint Intranet/Extra-net PortalDescription: - QA Lead for managing and developing qualitative test cases and test plans based on requirements documents.- Created test cases in Telerik Test Studio to automate the operations of many user roles.- Utilized verification methods to ensure data was validated across different moving parts.- Created SQL (PL/SQL) Queries to gather data requirements and verify them against the portal both internally and externally.- Managed defects amongst team members using Team Foundation Server and regression tested until the item met the functional and requirements specifications.

Client: World Partnership WalkProject/Role: Online CoordinatorDescription:- Responded to online technical issues from sponsors by following up with walkthroughs and backend interaction.- Followed up with individual/business donors for donations through phone and email- Setup and managed a small network of ambassador registrations on Partnership Walk Event day

Client: Woodruff SweitzerProject/Role: Web Developer for fresh air advertising companyDescription:- Developed landing pages and online contests using current web technologies for successful marketing and online promotion.- Setup, maintained and responded to hosting environments for 24x7 maintainability.- Created backup scripts that run nightly to ensure 24x7 availability of websites, secure storage, and disaster recovery.- Interacted in a strong, confident manner with the Account Executive Department to plan the development and disposition strategy to ensure client satisfaction.- Ensured websites met all web compliant rules.- Managed time effectively by streamlining projects and tasks.

Client: E-Debit Global - InternshipProject/Role: Application DeveloperDescription:- Jumped on board with an existing team and aided in the development of a banking application architected in MVC. - The application consisted of account provisioning, security and usability.- Created and maintained unit test cases and system integration testing to ensure validation of requirements. - Well-versed in writing technical user manuals with extreme attention to detail.

Client: Techs-On-TimeProject/Role: PC TechnicianDescription:- Handled inbound calls relating to technical support to customers over the telephone - Marketed the features, benefits, and advantages of the company's products and services - Aided fellow coworkers by providing technical assistance- Analyzed conversations with disgruntled customers and responded in a courteous and professional manner

Client: Techs-On-TimeProject/Role: PC TechnicianDescription:- Performed basic and advanced diagnostic testing.- Responsible for building and maintaining new/existing PC hardware and software.- Reconfigured Operating Systems in order to create efficient use of resources. - Investigated hardware problems and performed necessary diagnostics on system hardware and communications.- Setup wireless networks and VPN’s- Created personal USB bootable PC tester to aid in diagnosing computers on-site.

- Increased counter sales by 80% by developing and designing store-front advertising to promote and enhance the services of the business.- Created and handled budgets for full maintenance and operation.- Trained employees on new and existing machinery to produce quality and efficient results.