Mohammad Rizwan Email & Phone Number

Doha, Qatar

Working as a IT Manager ensuring quality of IT deliverables. Liaise with internal team, JV partners, clients and management to ensure excellent IT service delivery, services support, from requirements gathering, user acceptance testing, and go-live support. Working closely with both internal and external customers to define service level targets and insure continuous improvements that will create and maintain a positive and consistent IT service experience.Responsibilities• Oversee and guide the IT team to ensure that organization has been provided with an efficient and integrated IT system. • Lead the development, operation and maintenance of reliable IT infrastructure to meet business needs.• Manage and forecast monthly OPEX.• Developing processes and procedures to streamline day to day operations. • Participate in long range planning and ensuring those plans are consistent with business objectives for end user capabilities. • Recommending staffing adjustments as need for proper resource alignment. • Maintains quality service by establishing and enforcing organization standard.• Enforcing information technology strategies, policies, identifying problems, anticipating requirements. • Accomplishes financial objectives by forecasting requirements, defining an annual budget, executing operations as per the preset budget and analyzing variances to ensure cost effectiveness. • Procure, negotiate, manage and monitor of contracts for IT services provided by third parties ensuring effective service delivery.• Coordinate with business users and vendor/developer for inclusion of new future and changes in systems.• Monitoring day to day software/hardware support for the users.• Providing directions for IT team members.• Adept in building strong relationships with IT staff, customers, vendors and third party contractors.• Conducting analysis of problems identified and implements a solution in adherence to the company policies and user satisfaction.

Qatar

Responsibilities: • Leading a capability team as IT Manager and maintaining team focus on delivering outcomes with defined metrics and targets for the respective project and manage & forecast monthly OPEX• Manage end-to-end IT infrastructure projects/changes within set cost & time parameters for the project including upgradation of IT Infra servers, deployment of Security Patches, decommissioning of servers, storage & backup migration, disaster recovery and failover procedures• Manage and drive projects/solution implementation/streamlining utilizing project management principles, including project tracking, status updates, scheduling and rescheduling of activities in line with desired timelines, and managing project scope, schedule, and cost• Form, guided, and motivate diverse cross-functional IT teams; create energy and commitment by explaining and providing opportunities for the team members• Developing processes and procedures to streamline day to day operations.• Work with stakeholders to arrive at designs/processes, and solutions by leveraging process improvement methodologies and design & implement interim processes to lay the foundation for digital and seamless processes aimed at achieving scalability and cost efficiencies• Design and implement a measurement system to establish, monitor, and improve KPI (Key Process Indicators) & ensure achievement of performance goals to meet defined SLAs and ensure adherence to best practices within the team • Manage and controlled projects at any stage of project life-cycle in compliance with internal rules and regulations• Maintain the overview and understanding of technical interdependencies in order to proactively identify complex problems and devise issue resolutions• Conduct risk management, in close cooperation with the stakeholders and identify possible mitigation measures and/or backup scenarios

Dubai, Uae

Working with department managers & project managers during the deployment of IT setup and services. Oversee ongoing management IT services and support. Ensure quality of deliverables. Liaise with JV partners, clients, consultants, internal users, and management to ensure excellent IT service delivery, systems implementation & support services, from requirements gathering, user acceptance testing, and go-live support.Responsibilities:* Responsible for enhancement in legacy systems such as E-Promis ERP (Payroll system)* Act as IT Subject Matter Expert (SME) for COINS deployment in organization.* Development of COINS workflow and reports.* Working closely with colleagues, developers, testers and a variety of end users in organization to ensure technical compatibility and user satisfaction;* Implementation of laborers and staff Time & Attendance System across the group, including biometric e-gate system* End-to-end accountability of setting up IT infrastructure, Services and Systems.* Responsible for managing support for specialized construction industry applications such as Primavera, AutoCAD, CCS-Candy, Wrench etc.* Act as a higher level of support for escalated issues on systems.* SQL server administration

Sharjah, Uae

• Understanding user’s web solution requirement.• Designing and development of web application/websites.• Testing of web application/websites.• Post finish support and enhancement of the developed web application/website .Accomplishmentso www.artmarine.neto www.azad-hye.neto www.tiger-recruitment.co.uko www.alternativesol.como www.cityseasonsgroup.com o www.coral-international.como www.ottimouae.como www.intermetal.como www.ctcdubai.orgo www.cyprusme.como www.rhineke.como www.lifco.como www.mepp.ae

New Delhi, India

Developed an alumni search web portal (www.coolbuddy.com) from scratch, and worked on post finish support and enhancement of the portal.

Post Graduate Diploma In Computer Application (Pgdca), Computer Science

Bachelor Of Science - Bsc.