As an IT Manager at GAAR Construction, I oversee and guide the IT team to ensure that the organization has an efficient and integrated IT system that meets the business needs. I have more than 20 years of experience in IT management and support, working with large scale user groups in multiple locations across the Middle East. I am PMP and ITIL4 certified, and have a strong background in technical and business analysis, process improvement, and vendor management.I have successfully led and implemented various IT infrastructure projects and changes within set cost and time parameters, such as server upgrades, security patches, storage and backup migration, disaster recovery, and fail-over procedures. I also manage and forecast monthly OPEX, and liaise with internal and external customers to define service level targets and ensure continuous improvements that will create and maintain a positive and consistent IT service experience. My goal is to leverage my skills and expertise to deliver high-quality IT solutions that support the strategic vision and mission of GAAR Construction.