Leading a diverse portfolio of teams, including RAN, TXN, Core, Performance Management, SOC, and Customer Complaints.Oversee a team of 60+ engineers, ensuring 24*7 seamless operations and optimal performance across Telenor Pakistan's extensive network, encompassing approximately 13,000 sites, 100+ CS & PS core nodes, and TXN nodes.Leading multiple initiatives to enhance network efficiency, troubleshoot issues, and optimize overall performance.Facilitate cross-functional collaboration to ensure cohesive operations and alignment among NOC & key stakeholders across commercial & technology division.Responsible for delivering reporting and analytics for diverse stakeholders, including CXOs, business intelligence teams, planning & operations teams, and various technology and commercial stakeholders.Collaborate closely with Telenor's customer experience team to gather reporting requirements and design analyses aimed at enhancing and achieving desired outcomes.Automation of dashboards and reports within the NOC and for top management, catering to both Nokia and Telenor, to provide routine visibility into performance and KPIs.

- As the leader of the Network Performance Analysis Team, successfully managed a dedicated group of professionals responsible for Network Analytics, E2E Network Performance Reporting, identification of Network Performance improvement opportunities, Root Cause Analysis, and the implementation of remedial measures.- Successful project delivery of the multi-vendor; multi-domain network analytics platform for our esteemed customer.- Serving as the customer face for all management presentations, including weekly and monthly SteerCo, involved effectively communicating complex technical information to management in a clear and actionable manner.- Design of a comprehensive Net Promoter Score methodology and report, which provided valuable insights to the commercial and S&D teams. This report enabled these teams to focus their efforts on improving performance in areas with lower NPS scores.- Commitment to fostering teamwork and collaboration was evident through the organization of team-building activities within our own team and in collaboration with other departments, fostering engagement and improved cooperation.- Effective communication and collaboration channels with third parties and vendors, ensuring seamless interactions and alignment with project objectives.- Diligent monitoring and tracking of system performance (KPIs) and proactive proposals for dimensioning strategies to enhance operational efficiency in terms of cost savings and process improvements were key aspects of the role.- Active participation in critical projects involving changes in the live network ensured successful transitions and minimal disruptions while maintaining a strong focus on project objectives.- Ensuring the highest level of SLA management for various KPIs, in strict accordance with contractual obligations, thereby ensuring customer satisfaction and contractual compliance.

- Root cause analysis for major network degradations, Impact analysis reports & coordination with the relevant teams for preventive actions- Delivery of daily/weekly Network Services KPIs performance reports to the management including Digital, internet, FS and IT services.- Participated in the work force of the VEGA OSS team for the development of RAN & Core reporting modules in Centralized Performance Management System during the RAN swap- Led a CFT to develop the first harmonized RAN reporting structure in Performance Management tool (Optima).- Performed automation of Radio, Core, FS & IT daily management reports and the hourly KPIs snapshot to facilitate the operations team for early identification and resolution of performance degradations.- Led a project for the improvement of latency in Data services. - Periodic review of the existing SoPs/procedures for continual improvement- Designed the structure of PAU documentation using the skills acquired from TL9000 QMS certification.- Designed 3G QoS framework for Radio & Core before the commercial launch of 3G services by Telenor Pakistan.- Core member of the Project implementation team for TL9000 QMS- Internal Auditor for the process audit of Network Planning & Design team. Successfully completed the audit of Network Planning & Design teams along with suggestions for process improvements.- Ensuring liaison with other teams in the Technology division and Telenor Pakistan.- Understanding, documenting & and improving business processes related to customer experience enhancement i.e., NPS.- Service KPIs performance monitoring through statistical and field test tools.- Introduced the Data Services Worst cells process to track the identification and resolution of the worst performing cells.- Designed the Service KQIs for Data domain to measure true customer experience for Internet services.- Ensuring the creation of service maps for all possible scenarios in Digital/Internet, FS & IT services domain

- RF Performance analysis, management and reporting. Optimization of Network Performance through analysis of KPIs - Worst Cell Analysis and recommendations for rectification of issues.- Harmonization of KPIs in multivendor environment.- Optimization of voice & data services by analyzing daily KPIs. - Analyze traffic (TCH and SDCCH) trends of the cells, plan and implement capacity extension.- Carrying out network parameter audit and removing the discrepancies in parameter values.- Generating network health reports on weekly, fortnightly, monthly and quarterly basis.- Forecast of equipment required for expansion on quarterly basis.- Implementation of Test Cases and their benchmarking for optimum values of the parameters.- Benchmarking of the Network elements after various activities

- Planning & dimensioning new BSCs, their boundaries and traffic load to offload the existing ones.- Monitoring and Optimizing KPIs of the BSCs like Traffic, CSSR, DCR, Blocking, Trunk Utilization, BHCA and PPS.- Planning and optimizing the GPRS/EDGE network. Monitoring KPIs like TBF success/failure rate, PDTCH congestion and Link utilization on various interfaces.- Planning and optimizing LAC and RAC boundaries based on number of location updates and SDCCH utilization.- Ensuring the BSS database is according to the set standardization rules.- Capacity Dimensioning and expansions.

National Institute of Electronics has been established in 1979 and since then it has accomplished outstanding expertise in the area of Power electronics, Digital electronics and computer training. Worked as a design engineer in the communications engineering lab.