Rizza Joy Mananquil Email & Phone Number

New York, United States

Davao City, Davao Region, Philippines

Successfully managed process migration for Order to Cash invoicing process in Bangkok, Thailand Leading the delivery of strong OTC invoicing process covering Philippines, Asia, NAMETCAR, Europe, and North America markets Implemented & established invoicing process projects which addressed process gaps Ensuring completion of monthly and quarterly tasks such as JSOX controls, reports and information delivered to key stakeholders Regular assessment of employee’s performance, boosting morale, and promoting activities that enhance team’s performance and motivation Supporting the team in recurrent meetings with the markets and in the preparation of key documentation/reports to show results, challenges and highlight key achievements Lead month-end closing activities & preparation of internal management reports Regular monitoring performance for the team in alignment with business SLA/metrics and performance targets Engage in operations review on a regular basis with different stakeholders Extensive involvement in the ERP transition from Legacy to SAP up to its stabilization on the invoicing process Six Sigma Yellow Belt Trained and Certified

Naga, Bicol Region, Philippines

People Manager handling 20 - 30 FTEs for Naga Delivery Center Manage knowledge transfer and process migration for Order-to-Cash Customer Service Process in Texas, USA Preparing knowledge transfer and cascade plans to make sure smooth process migration Ensuring that business performance/metrics are being monitored and met by the team Regular assessment of employee’s performance, boosting morale, and promoting activities that enhance team’s performance and motivation Regular assessment of employee’s performance, boosting morale, and promoting activities that enhance team’s performance and motivation 2015 IBM Esprit de Corps Awardee

Makati, National Capital Region, Philippines

Responsible for the collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Report to the Collections Supervisor.Responsibilities: Reviewing open accounts for collection efforts. Using SAP, Get Paid and Sales Force as tools. Taking inbound and making outbound collection calls in a professional manner while keeping and improving customerrelations. Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timelymanner. Collect customer payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss them with management. Review and monitor assigned accounts and all applicable collection reports. Provide timely follow-up on payment arrangements. Reconciliation of accounts. Handles order releasing and customer’s requests regarding their payables through Lotus Notes and Sales Force.

Quezon City, National Capital Region, Philippines

Responsible for providing commercial services, in order to cash (OTC) areas such as billing, accounts receivables (AR) and collections.Performed knowledge transfer and process migration for Order-to-Cash Deductions Process in 2010 & 2011 in Missouri, USA.General activities are: Executing the transactions required and the services as defined in the OTC area. Using SAP and Siebel as tools in coding and clearing deductions. Seek out opportunities for rendering service delivery more efficiently, and participates in special projects. Resolve related issues pertaining to OTC and an understanding of when, how and where to escalate cases as required to meet defined service levels. Additional responsibilities to support and help the team.The specific activities are: Attachments of check, back up documentations, invoice and other files relevant to the deduction. Identifying if the deduction is valid or not by checking the backup provided. Coordinating with customer in order to obtain additional documents to support the claim. Coding and assigning the deductions to the appropriate person who should process it. Issuing credits for the valid deductions. Communicating with the sales team and other persons responsible or has a connection to the customer whenever there is an issue with a/the deduction(s).

Alabang, Philippines

Collection of dollar amounts from customers who have car loans thru taking inbound and making outbound calls.

Davao City, Davao Region, Philippines

Take inbound and make outbound calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, collect receivables and provide information.