Working on the STEP project my role was to assist with the transition for people and process during the upgrade from a variety of legacy systems into a single solution – SAP ECC for the Order to Cash and Software Licencing functions. Key to this role was to develop a deep understanding of the existing processes and ways of working, understanding where there are gaps between the future state functionality and re-designing either the system architecture or the local processes as necessary to ensure a seamless transition, change-management program, data cleanse and roll out. Order to Cash includes Master Data (customer, product and pricing) sales order processing, fulfilment/delivery, billing and invoicing, cash collection and credit management.

Day to day management of OTC and Fulfilment Team and their processes between Salesforce and SAP.Salesforce and Service cloud administrator.Back Office systems transformation projects; Including Salesforce & Service Cloud 360-Rollout Project, SAP to STEP Implementation and other in-house projects.Product development requirements and sign-offs