Building Go-To-Market and Pricing/Packaging strategy while developing operational framework to scale.

- Full ownership of Operations Department- Successfully integrated two sales and operations teams from historical competitors, joined under new ownership- Led migration of telecom, CRM, billing and dispute resolution systems after RentPath acquisition- Increased performance of department in several KPI’s including Customer Satisfaction, Disputes and Collections- Drive strategic customer success strategy for Rent.com

- Full ownership of Sales Department- Rolled out new Ratings and Review product with adoption of over 50%- Successfully launched migration to a new business model with over 30% revenue growth

- Manage CS, Billing and Sales Operations- Support Sales organization, consisting of Inside, Field, and third party sales reps- Measuring, coaching and improving Productivity and Quality metrics in multi-channel contact center- Operations Management-- Billing – Responsible for inbound and outbound collections teams driving continued YOY improvements in collections of disputed leases and resolution rate of open invoices-- CS – Manage Renter and Property Support teams driving outstanding customer experience-- Trade Services – Tradeshow participation, marketing and budget responsibility

- System design and implementation, including administration and reporting – Salesforce CRM, Kana, Avaya- Developed and implemented new sales compensation plans to drive sales strategy, resulting in higher quality sales, quicker client activation and lower sales expenses- Approval, payment and tracking of entire Sales Department forecast, budget and spend- Directed all aspects of industry trade show and client conference participation. Reduced trade spend by 20% through better sourcing of vendors and elimination of wasteful spending- Account Management – Lead team of Account Managers providing support to our Top 250 clients, Improved penetration of Upgrade Product sales through deeper relationships and better servicing

- Managed overall relationships with Circuit City, RadioShack, OfficeMax, Office Depot, Staples, Fry’s, and Micro Center- Responsible for meeting sales quotas, ensuring effective execution, and driving marketing initiatives in retail- Managed overall department budget (~$15M), working closely with finance to deliver accurate forecasting and post-spend analysis.- Worked closely with EarthLink Marketing department and outside ad agencies to develop and execute strategic marketing efforts and product launches.- Managed relationships with outsourced detailing companies to ensure proper in-store merchandising, product awareness and associate training and survey execution- Managed relationships with third party aggregators who enable service sales at retail stores