Raymon Jan Alcantara Email & Phone Number

• Manage key audits on a daily and weekly basis to monitor efficiency and deployment and storage of key files and information
• Track, record and transfer client assets and information provided through JotForm submissions to support with administrative actions for client-facing team members, with proper tag in realtime upon completion
• Create process documentation on best-practices for auditing key client assets and information, including reporting to department leadership. Ensure that client projects adhere to predefined timelines and deadlines
• Utilize Asana, Hubspot and Google Suite resources to streamline project workflows and enhance communication
• Maintain comprehensive project documentation, including project plans, status reports, meeting notes, and project-related files
• Track support of internal projects through Project Management (Asana)

Philippines

• Manages the day-to-day operations for my line of business, ensuring high performance and attainment of KPI targets.
• Leads client calls and reviews, directly interacts with them during visits.
• Directly involved in capacity planning and resource management.
• Facilitate weekly one-to-ones with the team managers.
• Coordinates with support departments for value-add projects.
• Performs deep-dive analysis on performance and initiates targeted actions.

Philippines

• Perform deep dive analysis and RCA to address team’s top driver
• Provides weekly coaching
• Completes daily and monthly report
• Audit individual team member’s performance daily
• Conduct performance discussion with the clients

Philippines

• Perform deep dive analysis of team’s performance to drive CSAT
• Weekly and monthly coaching
• Completes monthly report required by the client
• Facilitates update training
• Monthly audit’s team performance

• Handle employee engagement across all sites
• Run quarterly employee satisfaction survey and communicates results with senior leadership
• Spearhead different projects within the company
• Responsible in creating and publishing monthly newsletters
• Perform root cause analysis to improve metrics such as overall company attrition rate
• Facilitate brown bag sessions (focus group discussions) catering to all sites, involving employees from all levels

• Team Management
• Monthly Coaching
• Facilitates Operations – QA Calibration
• Deep dive data analysis and provide recommendations for quality opportunities
• Root cause analysis to provide initiatives and ad hoc projects

Angeles Pampanga

• Qualify Leads
• Sends weekly and monthly reports
• Acting point of contact for the quality team
• Facilitates Operations – QA calibration

Shaw Blvd. Mandaluyong

• Load contracts for hotels, transfers, activities and theme park

Eastwood Libis, Quezon City

• Sell telephone lines, fax lines, internet service and cable package to small businesses
• Provides better mobile device packages to our clients
• Manage clients account

Eastwood Libis, Quezon City

• Assess patient’s profile
• Provides prior authorization for patient’s medication
• Provides payment option and recommendation to patients

Eastwood Libis, Quezon City

• As a travel guide, I do the following:
• Generate revenue for exchanging timeshare
• Make recommendation for client’s vacation
• Up-sell renewal packages

Bs - Education

Bs - Nursing