Raymon Jan Alcantara Email & Phone Number

• Manage key audits on a daily and weekly basis to monitor efficiency and deployment and storage of key files and information• Track, record and transfer client assets and information provided through JotForm submissions to support with administrative actions for client-facing team members, with proper tag in realtime upon completion• Create process documentation on best-practices for auditing key client assets and information, including reporting to department leadership. Ensure that client projects adhere to predefined timelines and deadlines• Utilize Asana, Hubspot and Google Suite resources to streamline project workflows and enhance communication• Maintain comprehensive project documentation, including project plans, status reports, meeting notes, and project-related files• Track support of internal projects through Project Management (Asana)• Facilitate reporting for project and client status and communicate to senior management• Monitor progress of department deadlines and set team calendar reminders (team goals goals, annual/quarterly planning, etc.)• Offer feedback to senior management for optimization of processes and systems

Philippines

• Manages the day-to-day operations for my line of business, ensuring high performance and attainment of KPI targets. • Leads client calls and reviews, directly interacts with them during visits. • Directly involved in capacity planning and resource management. • Facilitate weekly one-to-ones with the team managers. • Coordinates with support departments for value-add projects. • Performs deep-dive analysis on performance and initiates targeted actions. • Interacts with senior leaders through business reviews and strategic planning sessions.

Philippines

• Perform deep dive analysis and RCA to address team’s top driver• Provides weekly coaching• Completes daily and monthly report• Audit individual team member’s performance daily• Conduct performance discussion with the clients

Philippines

• Perform deep dive analysis of team’s performance to drive CSAT• Weekly and monthly coaching• Completes monthly report required by the client• Facilitates update training• Monthly audit’s team performance

• Handle employee engagement across all sites• Run quarterly employee satisfaction survey and communicates results with senior leadership• Spearhead different projects within the company• Responsible in creating and publishing monthly newsletters• Perform root cause analysis to improve metrics such as overall company attrition rate• Facilitate brown bag sessions (focus group discussions) catering to all sites, involving employees from all levels

• Team Management• Monthly Coaching• Facilitates Operations – QA Calibration• Deep dive data analysis and provide recommendations for quality opportunities• Root cause analysis to provide initiatives and ad hoc projects

Angeles Pampanga

• Qualify Leads• Sends weekly and monthly reports• Acting point of contact for the quality team• Facilitates Operations – QA calibration

Shaw Blvd. Mandaluyong

• Load contracts for hotels, transfers, activities and theme park

Eastwood Libis, Quezon City

• Sell telephone lines, fax lines, internet service and cable package to small businesses• Provides better mobile device packages to our clients• Manage clients account

Eastwood Libis, Quezon City

• Assess patient’s profile• Provides prior authorization for patient’s medication• Provides payment option and recommendation to patients

Eastwood Libis, Quezon City

As a travel guide, I do the following:• Generate revenue for exchanging timeshare• Make recommendation for client’s vacation• Up-sell renewal packages

Bs - Education

Bs - Nursing