Randy Jonathan Email & Phone Number

Hello, my name is Randy and I am an enthusiastic and driven Application Support Engineer with 1 year of experience in the IT industry. With a strong educational background in Electronics and Computer Engineering and proficiency in Python, SQL, Azure, C, and C++, I am well-equipped to handle any technical challenge that comes my way.I completed my MTech from Dublin City University, where I gained hands-on experience in developing and troubleshooting various applications. After graduation, I joined Cubic Telecom as an Application Support Engineer, where I have honed my skills in providing technical support and troubleshooting for a wide range of software applications.My work life is a perfect balance of technical expertise and communication skills. I thrive in fast-paced environments and enjoy collaborating with cross-functional teams to deliver efficient solutions to complex problems. I am a quick learner and adapt easily to new technologies, making me a valuable asset to any team.In my short but rewarding career, I have successfully resolved numerous technical issues for clients, resulting in high customer satisfaction and repeat business. I have also been commended for my ability to troubleshoot and resolve complex problems within tight deadlines, showcasing my strong analytical and problem-solving skills.Apart from my technical skills and experience, I am a dedicated and motivated professional with a strong work ethic. I am always on the lookout for new challenges and opportunities to learn and grow. My passion for technology and continuous self-improvement sets me apart from my peers.In the future, I aim to further enhance my skills and knowledge in the field of application support engineering. I am eager to take on leadership roles and mentor junior team members, while also staying updated with the latest advancements in technology.In conclusion, I am a passionate and accomplished Application Support Engineer with a strong technical background and a drive to continuously improve. With a keen interest in sports and data analysis, I believe in maintaining a healthy work-life balance. I am excited to connect with like-minded professionals and contribute to the growth and success of the IT industry. Let's connect and explore potential opportunities together!

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  Application Support Engineer

  Cubic Telecom

  Jul 2023 - Present - Dublin, County Dublin, Ireland

  • Developed automations which saves company time and money while increasing the productivity.• Provided support to various automotive brands when troubleshooting issues related to esims.• Helped in creation of standard knowledge articles for the team to refer and work on.• Have a deep understanding of Software Testing Life Cycle(STLC) and the companies workflow.• Regularly provide detailed investigations and reports so as to aid in the identification and fixing of bugs.