• Solid knowledge of customer care in a call center setting• Strong negotiation and analytical skills• Exclusive knowledge of sales and relationship building process• Exceptional oral and written communication ability• Served in customer care environment to provide excellent customer service.• Developed and executed strategies to meet company objectives and goals• Managed and updated large customer databases, identified andcommunicated with potential customer, and assisted in accountsmanagement

• Built brand awareness and generated leads while managing internal andexternal marketing campaigns and programs• Supervised all marketing and planning activities to exceed segment sales andmargin goals• Evaluated consumer preferences and behaviours, combined with markettrends and historical data, to adjust and enhance campaigns• Lead Generation through Tele-calling, personal contacts and references, fixingmeetings and calendar for sales team• Tracking of postpaid leads and their status SLAs• Calling existing customers - feedback/ upsell / appointment• Liaise and push any issues between technical and sales with aim to meet SLAs• Make and send proposals, rates etc to customers as required• Daily Tracking of postpaid activity- calls, meetings, new and existingcustomer's usage, declining usage, growing usage etc• Support postpaid Sales/Support teams with calls, chats, and emails• Occasionally accompany sales team for sales meeting• Other miscellaneous activities as assigned by management

Skilled in Communication, Client Service, Business Process Improvement, and Business Analysis

• Offered data-driven recommendations aligned with overall companystrategies and prioritized process improvement initiatives.• Conducted training and change management processes to improveoperations• Coordinated with team in developing project plans for prioritized initiatives• Identified and resolved process issues to encourage smoother procedures,more efficient workflow and overall business• Responsible for gather all business process analyst reports and creating asummary report for management• Assisted the IT development group in finding more efficient ways to utilizeexisting technology• Identify customer needs, clarify information, research every issue and providesolutions and/or alternatives

• Participated in opening and closing procedures by prepping inventory sheets,balancing inventory to cash and closing out point-of-sale systems• Answered telephone calls and emails to assist customers in makingreservations• Assisted customers by welcoming guests to facility, addressing complaintsand finding solutions to problems• Used Opera to enter and maintain up-to-date information for each hotel roomand guests• Handled guest complaints and offered complimentary services to maintainhigh guest satisfaction rates