I am a Corporate Systems Administrator at MLSListings, Inc., a leading real estate data provider and marketplace in Silicon Valley. I have an Apple Certified Macintosh Technician (ACMT) credential and a BA in Aviation from San Jose State University.With over eight years of experience in IT support and security, I manage and monitor various business-critical systems and end users across the organization. I research, present, implement, and support solutions for Windows and Mac desktop and server OS, Microsoft 365, VMWare Vsphere, Microsoft Azure, Intune, Entra, SSO, MDM, Druva InSync, ESET Antivirus, Mimecast, DMARC, DKIM, SPF, DNS, DHCP, building security, card key, cameras, DVR, HPE Proliant servers, Dell Compellent storage, NinjaRMM, and VoIP. I also create playbooks and training materials to ensure smooth and efficient operations and user satisfaction. Additionally, I leverage my previous experience as a Desktop Systems Analyst at Intuit, where I helped install and run their version of the Apple Genius Bar and provided C-suite desk side support. My mission is to provide high-touch, white-glove assistance for all IT needs, and to stay on top of the latest technologies. I am passionate about solving problems, delivering quality service, and enhancing the IT capabilities of MLSListings, Inc.