I support the Principal in daily operations and ensure seamless office management. My responsibilities include coordinating schedules, managing communication, and organizing architectural team activities to enhance workflow efficiency. I also assist in overseeing project timelines, streamline team processes, and contribute to an organized, productive office environment that aligns with Barcway's commitment to architectural and interior design excellence.

Responsible for running the company's daily operations, managing the team, carrying out administration, serving customers in the realm of daily operations, and responsible for providing optimal service. Increased operational efficiency by 30% through streamlined scheduling, staff coordination, and resource management. Boosted student enrollment by 15% by implementing targeted marketing strategies and optimizing course offerings. Improved staff performance by introducing a feedback system and regular training, resulting in a 50% increase in teaching quality and student satisfaction. Improved overall customer service by establishing a feedback loop with students, resulting in a 20% rise in positive reviews.

A highly organized and creative Project Manager with expertise in content planning and content creation for Liwa Project (a home decor product). Skilled in developing comprehensive content strategies that align with brand goals and target audience needs. Experienced in overseeing the entire content production process, from ideation to execution, while managing cross-functional teams to ensure timely delivery of high-quality content. Proficient in analyzing content performance and optimizing strategies based on data-driven insights. Adept at balancing creative vision with operational efficiency to deliver impactful digital content across multiple platforms.

Receive and respond to user calls, help answer problems, forward them to the relevant team if problems require special handling. Managed over 60 inbound calls daily while maintaining a 98% customer satisfaction rating through efficient and empathetic communication. Resolved 90% of customer issues on the first call. Achieved a 9/10 customer satisfaction rating based on the satisfaction survey report.

Successfully resolved over 95% of customer inquiries on the first contact, enhancing customer satisfaction and loyalty. Increase conversion rate by 30% and improved customer satisfaction ratings by 25% through active listening, quick problem resolution, and personalized service. Handled high-volume customer interactions while maintaining a 98% positive feedback rating.

Produced up to 1.000 board game product units per day. Sonducted stock opname for each product, and managed product packing based on online orders. As a production team leader, responsible for ensuring smooth daily operational processes.

Implement marketing strategies with B2C business communication processes to increase sales. Carrying out business communications regarding products, services and promotions via WhatsApp messages.

Successfully onboarded 100 customers in just 4 weeks by utilizing C2C (customer-to-customer) outreach to promote Akulaku's credit activation services. Consistently met and exceeded sales targets by effectively engaging with customers and explaining the benefits of Akulaku's credit services. Recognized with a performance reward for outstanding achievement in customer acquisition and delivering exceptional results within a short timeframe.