Rohit Jain Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

 Head the operations of the various outsourced call centres of the organization Drive performance through a team of program managers responsible for Voice, Email, Social Media and Escalations Collaborate with various 3rd party tools and organizations to understand the value proposition of the same Help improve the Cost per order by reducing the FTE.

Bengaluru, Karnataka

 Built the voice division of the Customer Happiness team Analysing and strategizing changes that could help enhance customer experience Identify training needs and inputs to ensure that gaps are filled within timeframe for communication and subject matter for smooth flow of process / product knowledge Identify challenge areas and suggest methods to.

Kolkata Area, India

 Built a team of customer service agents who are responsible for handling calls, emails and chat arising out of customer queries and concerns Setting and reviewing budgets along with managing cost Overseeing the smooth functionality of other divisions of the organization Being up to date with technology and implementing processes that could help.

Kolkata Area, India

Kolkata, West Bengal, India

 Handling a team of Customer support executives who deal with the buyers from different Market places, (Amazon.com, EBay.com, Buy.com, Sears.com & store.123greetings.com), through email and voice support SPOC for Customer experience Management for enhancing customer satisfaction and achieving targets

Aashi Solution

 Derive action plans for achieving Individual targets based on the campaign SLA Monitor performance of all the Team members as described in the SLA Agreement Analysis of the dissatisfaction reports received from clients and create plan of action Identify bottom quartile CSR’s, facilitate retraining and closely monitor post training performance.

Bachelor Of Arts (B.A.)

Commerce, Business/Commerce, General

Secondary Education