Identify weaknesses in operating practices, notably in regards to Loss Prevention, through store audits. Promote and enforce adherence to corporate policies and procedures through on site employee coaching and training. Camera surveillance and exception based reporting analysis to identify potential theft in stores. Instrumental in inventory control and reporting.

Ensured that the team of over 120 unionized employees were working safely and efficiently at all times. Liaised between staff and Management to ensure plans were executed to company standards. Held employees accountable for their performance, leading up to and including disciplinary actions. Ensured that operations continued to flow despite problematic scenarios that occurred in the yard. Supervised the loading and offloading of all trains entering the Intermodal Yard.

Was responsible for the quality control of the reports generated by my team, along with ensuring that proper training and coaching were available to them at all times. Prepared and conducted employee performance reviews. Acted as a point of reference for all issues that arose within the Communications Centre and was the main liaison between the CN Police and other departments while on duty. Ensured the documentation and reporting of any non-compliance of CN and departmental rules, policies, and behavior to the Inspector.

Received and processed calls from various sources, while ensuring that all emergency service requirements were dispatched and fulfilled. Coordinated and maintained emergency response situations with local emergency services and CN Police personnel. Ensured the continual safety of all on duty CN Police personnel. Provided exceptional customer service to callers in danger or those facing an immediate disruption in their vicinity due to CN operating practices.

Created and implemented all aspects of the Loss Prevention program through the creation of Corporate and Loss Prevention policies and procedures, documentation and in-store training. Supported Sales & Operations in their day-to-day activities to ensure sales objectives were met. Authored the company’s code of conduct and was co-head of the OLF and CSST committees. Provided HO and stores with security features, notably alarms, EAS, and bio-control systems. Oversaw all aspects of inventory control, reporting, and shrinkage.

Promoted and enforced company policies and procedures through Loss Prevention Visits, Audits, and Investigations. Provided training for employees to further develop their Loss Prevention techniques. Mitigated losses through data analysis, Investigations, and employee interviews.

Conducted Audits by analyzing store level operations and electronic data. Coordinated alarm system installations in new and existing stores. Developed investigations in conjunction with field auditors to ensure losses were mitigated. Conducted investigations through the use of in-store cameras.

Initiated and coordinated all Investigations and Audits in regards to theft and fraud for all ALDO Group locations throughout North America and Europe. Managed departmental budgets related to investigations and security services provided to the stores. Provided support to field teams with up to the minute information required for Investigations.

Using customer information, triangulated areas throughout Canada where credit and debit cards were being counterfeited. Limited exposure and reduced losses through counter-measures. Liaised with various law enforcement agencies to investigate suspected areas of compromise.