• Incorporated various tools into multimedia content development including Microsoft Office Suite (including Microsoft Word, PowerPoint, Access, and Excel), Macromedia Dreamweaver, Captivate, Articulate, Adobe Photoshop, Adobe PDF, some Flash programming, and various other training development tools• Facilitated regular client strategy meetings to uncover client needs, lead project teams, and exceed client expectations for training development• Developed training materials for all facets of CenturyLink (40,000+ employees, contractors, and vendor partners• Led teams and project management through development and deployment of organizational effectiveness policies promoting teamwork and increase in efficiency• Utilized available resources and self initiation to overcome obstacles while maintaining professionalism, efficiency, and accuracy• Successfully developed and delivered Continuation and New Hire Initial Training including orientation, employee mentoring, performance management, and career-pathing in both face-to-face and remote applications• Managed New Hire teams up to 15 people, developing skills and coaching prior to online immersion• Facilitated special event planning and management/course and resource scheduling• Led special projects team and delivery including New Sales Model Training, Quality Assurance Training, and team building exercises• Identified and streamlined project management opportunities including regular maintenance of databases & reports

Project management, client relationship building, project analysis, results driven specialized training development, MOUS (Microsoft Office User Specialist) Certified, and fluent in development tools Dreamweaver, FrontPage, Articulate, Storyline, SnagIt, Photoshop, and some Flash.

• Incorporated various tools into multimedia content development including Microsoft Office Suite (including Microsoft Word, PowerPoint, Access, and Excel), Adobe Dreamweaver, Captivate, Articulate, Adobe Photoshop, Adobe PDF, some Flash programming, and various other training development tools• Facilitated regular client strategy meetings to uncover client needs, lead project teams, and exceed client expectations for training development• Developed training materials for all facets of Qwest/CenturyLink business units including Residential and Small/Mid-Size Business Markets, Sales/Sales and Service, Sales Support, Alternative Markets, Customer Service and Retail Sales• Led teams and project management through development and deployment of organizational effectiveness policies promoting teamwork and increase in efficiency• Utilized available resources and self initiation to overcome obstacles while maintaining professionalism, efficiency, and accuracy• Successfully developed and delivered Continuation and New Hire Initial Training including orientation, employee mentoring, performance management, and career-pathing in both face-to-face and remote applications• Managed New Hire teams up to 15 people, developing skills and coaching prior to online immersion• Facilitated special event planning and management/course and resource scheduling• Led special projects team and delivery including New Sales Model Training, Quality Assurance Training, and team building exercises• Identified and streamlined project management opportunities including regular maintenance of databases & reports• Assisted Team and Sales/Care departments with Microsoft Office Applications, Qwest legacy systems, coaching and mentoring, team nesting, and customized corporate courses• Partnered with peers and management to deliver successful presentations for Sales and Training workshops

• Assisted with the setup and initiation of BCI Executive Training, LLC• Manager of Human Resources/Accounts Payable/Receivable and Education Sales Team• New Hire orientation and training/ benefits administration• Office management, customer service/sales support, employee mentoring/career-pathing• Daily check runs/Credit Approval/Account & Inventory reconciliation• Special event planning and management/course and resource scheduling• Student Scheduling/Account Management, and VUE Test Administrator • Project Management and Microsoft Office Applications Instructor including all Microsoft Software Applications, HTML, and customized corporate courses• Constructed PowerPoint Presentations for Sales and Training

• Office management including customer service/Sales Team development• Employee coaching and mentoring/Client relationship building and maintenance• Special event planning and management/Course and resource scheduling• Student Scheduling/Account Management, and VUE Test Administrator • Microsoft Office Applications Instructor including, HTML, and customized corporate courses• Constructed Presentations and Curriculum for Sales and Training