Personal Motivation:Build & scale an Indian software and hardware product company as a global market leader in its domain.Current focus areas as part of my role are to Own, Drive and Lead -1. Sales Operations and Strategy2. Presales and Sales Enablement activities3. Marketing

FlamencoTech, which is a FutureIP company, provides IoT Solutions to make Facilities Smarter. The Digital Blanket Platform leverages information from 'things'​ and 'people' to provide control and analytics with clear business benefits. Our USP is consultative solutions co-creation approach, which helps customers solve their business pain points. With the strong belief of owning outcomes, FlamencoTech has some marquee Global/Indian brands as our customers. Our current solutions portfolio includes1. Intelligent Building Automation2. Facility Automation Solutions3. Audio Visual SolutionsRitesh during his tenure turned the company profitable with revenue growth of 75% in 2014-15. FlamencoTech got selected into prestigious Microsoft Accelerator program in summer 2015 and was successfully graduated from this program.

Aegis Consulting is part of Aegis Limited, of the $15Bn+ Essar Group. Aegis Consulting seeks to offer advisory and build customized solutions that blend learning across customer experience stacks (including CLM, Technology, Learning, Shared Services and Analytics) enabling capture of customer lifetime value by clients. We intend to become co-creators of solutions that bridge the chasm between strategy and execution. The endeavor is linking customer moments-of-truth to P&L enhancement, leveraging domain insights and technology.As Vice President at Aegis Consulting I focus on leveraging my experience in technology arena for defining customer experience strategy and suggesting improvements. As part of this role, I help combine vertical domain expertise with technology to enable sustainable business differentiation to our customers.

As part of AGC Networks (post Essar acquisition of Avaya GlobalConnect Ltd), I continued to focus on • Solution Creation• Solution Design (Presales)• Solution Integration (Professional Services) and• Solution Demonstrationsas was done at Avaya GlobalConnect Ltd. During this time, we conceptualized Solutions Factory, to centralize all back-end design, proposal and presentation work.

I worked at Avaya GlobalConnect as part of Executive Management Team. During this time our margins went up, employee productivity improved and the cash flows increased substantially. One of the key parameters we tracked (from external survey) was how many customers thought that our presales team was better than the competition’. We consistently increased that percentage from 26% in 2008 to 60% in 2010.Highlights of the role:• Solution Creation - Vertical specific solutions with Return on Investment (ROI) to address business pain points of the customers • Solution Design - Technical presales across various technologies such as unified communications, contact centers, data networking and video. • Solution Integration - The professional services practice that understands and customizes solutions to suit actual customer requirements on top of various OEM platforms. Created value by emphasizing and building AGC’s own productized applications (12+ applications).• Solution Demonstrations - "Seeing is believing". Showcasing solutions in scenario closer to customer’s actual environment can not only create ‘wow’ but also increase win-rate and help improve margins. • AGC Univ – Created a competency and learning framework for AGC with its new avatar of solutions integrator catering to variety of OEM’s.

Got additional portfolios of Technical Presales (design team) and Professional Services added to the existing role of Industry solutions and Customer Studio at Avaya.

• Provided oversight to overall Avaya India operations as part of Board of Directors - Avaya India• In order to move from box-selling into solutions-selling approach; initiated and built Industry Solutions team in India. We hired domain experts from various verticals to help us get insights into the business pain points of the customers. Put together various technology solutions along with ROI viz. Insurance e-Renewals, Eco-Buddy for enterprises, Virtual OPD for rural healthcare delivery, Voice Resume for BPO’s etc. • Built first of its kind Customer Studio. At Customer Studio, we showed integrated solutions (from various OEM’s such as Avaya, Nice, Extreme, Polycom and Motorola etc.) in business friendly, customer scenario based model. • One of the focus areas from vertical penetration point of view was to acquire new logos. Using value proposition based selling approach in ‘hunter’ team, we doubled the business in 2007-08.

• Expanded India footprint from 30 to 300+ including acquisition of a new development partner into Avaya India• P&L Management of Professional Services (PSO) and Maintenance Services operations (USD 5 Million) for India and emerging countries. Remote and onsite delivery services offered to PSO teams in APAC, EMEA & CALA regions for various contact center implementation projects• PSO operations management included management of financial targets, resources, project schedules and quality of deliverables.• Involvement in presales and sales cycle of various contact center applications engagements in APAC region• Avaya Labs R&D outsourcing strategy and management• Leadership activities for Avaya – Pune development center, which included general operations, providing cohesive vision, mission and values for India team. The charter was to create impeccable India story, which is beyond just cost arbitrage

• Design, coding and testing of various modules on Intuity voice messaging product• Worked as part of Tier-4 Triage team in Denver (USA), which involved resolving customer problems for Intuity Audix voice messaging product. This required direct customer interactions. Some of the customers were J.P. Morgan (worldwide), Wall-mart, Credit-Suisse First Boston and the US House of Representatives