Rj Burnham Email & Phone Number

At Consig, we envision transforming the landscape of conversational AI and automation by delivering innovative, reliable, and scalable AI solutions. With over 100 years of combined experience in mission-critical voice platforms, we bring unparalleled expertise and trust to voice AI. Our solutions address complex business challenges, ensuring high performance and responsiveness. We focus on creating seamless user experiences, enhancing business efficiencies, and boosting customer engagement. Committed to trust, relentless pursuit of excellence, and top-notch security, we set new standards in AI-driven solutions.

Indianapolis, Indiana, Us

Following the acquisition of Plum Voice by SharpenCX in October, I undertook the role of bridging the gap between the two organizations, focusing on the smooth transition and integration of teams. My tenure, though brief, was intense and productive. I dedicated myself to establishing stability post-merger, laying down the groundwork for a product organization to take the company to the next level. My key accomplishments included launching our initial AI efforts, recruiting a strategic product leader for the team, and fostering a collaborative environment to integrate the teams effectively. My goal was to ensure that both organizations could move forward as a single, cohesive unit, poised for innovation and success in the customer experience landscape. I concluded my role in January, leaving behind a framework for continued growth and stability.

New York, New York, Us

Rejuvenating Plum Voice: A Year of Disruption and EvolutionWhen Matt Ervin, the Founder and CEO of Plum Voice, and I teamed up, our shared vision was clear from the start. We aimed to disrupt the stagnation that had enveloped the company and redefine its direction. Plum Voice had been at a standstill, and it was apparent that only a major paradigm shift could thrust it into a bright future.With meticulous planning, calculated risks, and a refocused commitment to innovation, we embarked on a transformative journey. Here's a summary of the key moments and achievements of the year:Cultural and Leadership Transformation: Identified and addressed a leadership gap upon joining Plum Voice. By instituting regular leadership meetings, we broke down silos and fostered a sense of unity within the team.Leadership & Team Reorganization: Undertook a critical restructuring by forming a new leadership team and streamlining the R&D team. Also recruited a Chief Revenue Officer to enhance our sales strategy and execution.Sales Revitalization: In collaboration with the newly appointed CRO, launched a strategic key account program. This initiative quickly paid off, as we secured more Total Contract Value (TCV) in the following two months than in the previous 18 months combined.Operational Efficiency & Cloud Transition: Reduced R&D expenses and cut COGS by 30%. Also executed a rapid migration to AWS, eliminating two of our four physical data centers within six months.Pioneering Product Development & GTM Strategy: Led the development of a new 4th generation conversational AI product, harnessing the capabilities of generative AI. Concurrently, developed and launched a new go-to-market strategy, positioning Plum Voice as a leader in AI-driven customer engagement solutions.Strategic M&A Facilitation: Successfully facilitated and oversaw an M&A process that culminated in the merger of Plum Voice with SharpenCX, bolstering our market standing and future growth prospects.

Longwood, Florida, Us

Key Highlights:• 360% year-over-year increase in total contract value (TCV) captured by driving the transition from perpetual licensing to focusing on multi-year contracts with recurring revenue.• 40% reduction in company expenses achieved with a proactive strategy change for handling COVID-19 to refocus the company on being cash flow positive while still growing the revenue and existing customer base.• 70% third-year revenue growth reached by reestablishing a growth-focused business direction to support business strategy, operating and budget plans, and action plans; acquired Boulder AI while restarting investment into sales and marketing. Led all aspects of a 50-person organization’s strategic planning and operations, including sales, marketing, product, and finance. Organized, applied, controlled, and evaluated all resources invested in the company to generate measurable returns. Ensured people, processes, and strategies worked together to drive the execution of business priorities.

Longwood, Florida, Us

Key Highlights:• 100% success in winning technology bake-offs of the ALPR and vehicle recognition platform attained by implementing a technology and process based on customer obsession. • 10x reduction in technology transfer time, enabling the company to go from 5 years to 6 months from research paper to shipping commercial product, reached by creating a mix of both technology and processes. Joined Sighthound with the mission to take the existing raw computer vision technology and research and turn into scalable products and solutions. Led the hands-on development of the product portfolio, while building out and leading a world-class engineering team. Set the strategic technology vision for the company to promote growth and innovation.

Boulder, Colorado, Us

Key Highlights:• 10x reduction in hosting costs accomplished by moving Aspects’ cloud contact center solution from a legacy single-tenant platform to a multi-tenant cloud-native cPaaS platform. • 3 M&A / strategic investment transactions completed by advising Aspect and investors (Golden Gate Capital) on M&A and cloud technology strategy. Led the overall technology strategy, vision, research, development, delivery, and operations of the cloud product suite. Launched both Zipwire and Aspect Cloud WFO to push the transition of Aspect’s contact center products to the cloud. Led the cloud architecture, R&D, and operations teams of 75, driving cloud architectural design into the rest of the product organization. Identified architectural product enhancements and rolled out solutions for improvements to reliability and scalability.

Wakefield, Ma, Us

Chair of the W3C's Call Control Subgroup (Part of the Voice Browser Working Group) and Editor in Chief of the CCXML specification. I have led and contributed to the development of the following W3C standards:* CCXML 1.0 (Editor in Chief)* VoiceXML 2.0* VoiceXML 2.1 (Co-Editor)* VoiceXML 3 (Co-Editor)* SCXML 1.0 (Co-Editor and Original Co-Author)

Orlando, Fl, Us

Key Highlights:• 250,000 developers, 45,000 companies, and half of the Fortune 100 companies landed by building the industry's largest developer community and managing partnerships and contracts as the venture scaled.• Aspect acquisition closed by building the market-leading IVR and self-service provider, overseeing the design and implementation of products and services, and leveraging an international development team.• Tropo spin-off acquired by Cisco by implementing an aggressive technology M&A process; 12 acquisitions completed in total.Owned all technology development and strategy, including problem discovery, validation, product development, and product-market-fit activities. Perpetually refined, redefined, and lent support to all aspects of the company’s technological development with an R&D and operations team of 75, consisting of software engineers, engineering managers, IT operations, and QA engineers. Monitored technological, social, and industry trends that influenced the company’s business goals and identified opportunities and risks for the company.

Embarking on my professional journey straight from a unique, homeschooling background, I moved across the country to join Quality Call Solutions at just 15. Without a day of traditional classroom experience, I immersed myself in the communications industry, quickly becoming proficient in our core products and technologies. My hands-on learning and initiative led me to spearhead pivotal speech recognition and IVR projects for industry titans like NYNEX (now Verizon), Household Credit (now HSBC), and Schwab with our partners IBM and Nuance. As QCS evolved, I transitioned to leading our customer support and field operations. My journey from a homeschooled novice to the principal consultant for QCS's most critical accounts is a testament to the power of determination, adaptability, and relentless pursuit of excellence.