Ryan Casey Email & Phone Number

New York, US

New York, US

In July 2022, Figg was acquired by JPMorgan Chase, the largest bank in the U.S. The acquisition affords us the funding of a major bank, where we will continue expanding our team to create a best-in-class commerce platform for consumers and for merchants.

On August 8th, 2022, Groupon publicly announced a plan to streamline our cost structure; including the removal of approximately 500+ positions globally. The impact was felt primarily across our Technology organization, North America Sales and our Australian Goods business. My role within our Enterprise Sales organization was impacted.It was an honor to.

Chicago, IL, US

• Promoted to manage a team of four Enterprise Operations Account Managers that collectively oversaw a book of business averaging $7.3MM in annual net operating revenue
• Strategized and implemented delivery process improvements to enhance the Groupon client experience; one initiative resulted in a 10% decrease in customer issue inquiries for a large US wholesale club account
• Established optimal communication processes and project plans to inform executive leadership and external stakeholders of program status, risks, and key decisions
• Led the three largest US wholesale club accounts through implementation of new marketing program strategies, generating $18.75MM in net operating revenue as of FY22 Q3
• Developed OKRs and quantitative productivity metrics for the team, subsequently decreasing turnaround time on Salesforce case completion, enabling client service excellence, and promoting account growth
• Mentored, supported, and coached individual contributors; provided continuous feedback and opportunities for career development via bi-weekly meetings

Chicago, IL, US

• Promoted to inaugural Enterprise Implementation Manager role; responsible for leading and coordinating implementation efforts between internal teams and external partners to develop optimal solutions for Groupon’s.
• Owned campaign setup, briefing process, delivery experience, and campaign analytics reporting for 12 strategic Enterprise business partners
• Partnered with clients and internal virtual teams across Ireland, India, and Poland to estimate, document, and manage project scope, leading to 100% on-time campaign launches in an Agile, global environment
• Managed project plans and contractual agreements in Smartsheet to track tasks, program health, and outcomes
• Established 10 service standard operating procedures that focused on campaign efficiency, quality, and accuracy to increase customer-experience satisfaction and client success; led to three repeat campaigns in FY21

Chicago, IL, US

• Led a diverse, cross-functional team to execute the operational responsibilities for the Costco FY20 Q3 campaign, resulting in 225K vouchers sold (+35% initial forecasted sales), $13.5MM in gross bookings, and $1.9MM.
• Pioneered new Enterprise client onboarding approach to accelerate customer success upon campaign launch and user-adoption of the Groupon merchant dashboard
• Acted as liaison and advocate for 50+ clients, sharing best practices with Groupon senior leadership on campaign operational efficiency and optimization

Chicago, IL, US

• Promoted to manage a book of 100+ Enterprise-level accounts (e.g., Shutterfly, Audible, Rosetta Stone, Apple Music); revenue generated from clients represented ~80% of total FY18 Q4 operating revenue
• Nurtured relationships with critical, existing business partners to promote strategic account growth and innovative campaign solutions

Chicago, IL, US

• Achieved 19.5% YoY gross profit growth from 2017-2018 through account campaign renewals andoptimizations of live offerings on the Groupon platform
• Grossed over $3.8MM from local advertising sales over a three-year period with local small and medium

Chicago, IL, US

• Accelerated campaign growth by leveraging diverse strategies such as dynamic pricing and flash sales,resulting in maximized client success and increased scalability
• Delivered tailored business reviews to clients around campaign metrics, growth opportunities, and salesconversion rates

Chicago, IL, US

• Consulted clients on how to effectively maximize their mobile and online presence through the Grouponplatform within the Tucson, Arizona market
• Formed strategic partnerships with small businesses across multiple verticals, creating a sustainableclient pipeline for Groupon Local

Chicago, IL, US

• Designed and delivered sales marketing materials to Sales Representatives for use in prospecting new mobile-marketing clients
• Joined mobile startup tech company to lead acquisition of new clients through extension of sales pipeline

Greater Chicago Area, IL, US

• Directed two holiday campaigns at Wal-Mart and Supervalu, which yielded an additional $12,000 inrevenue to the Kraft sales team in FY12 Q4
• Grew account relations with key decision makers at each client by conducting daily service calls andproviding account-specific revenue details