Rachel Coblentz Email & Phone Number

New York City Metropolitan Area

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

• Demonstrated elevated customer service to Saints and Pelicans groups, season ticket holders, and fans by providing detailed information for their game day experience, fan experience, and or/events
• Created promotional materials, itineraries, ticket mailings and assisted customers via inbound and outbound phone calls
• Executed on-court fan experiences for Pelicans home games and acted as the point of contact for performance groups
• Setup and supervised all Ticket Sales and Service Centers at Saints and Pelicans home games
• Maintained an accurate inventory of all Group Sales giveaway and promotional items, signage, assets, and supplies
• Served professionally as a liaison between the Ticket Sales department and the rest of the organization by attending weekly game day meetings and assembling run of shows and recaps for events

University Park, PA

• Serve as official timeout coordinator liaison from on-site games to the Chicago headquarters
• Assist in game day operations to ensure Penn State Athletics runs smoothly

University Park, PA

• Hold weekly office hours and assist in researching opponents, editing game day guides, and maintaining GoPSUsports.com
• Work various events across all thirty-one Penn State Intercollegiate sports
• Perform various tasks such as collecting statistics, assisting the media, and transcribing postgame press conferences

University Park, PA

• Nurture and enhance the relationship between Penn State Athletics and customers through daily communications via phone
• Refine verbal communication skills and enhance professional judgement
• Assist customers with inquiries about ticket and development accounts

Philadelphia, Pennsylvania

• Work all events at Lincoln Financial Field assisting with guest relations and ticket office operations
• Work with consumers and Season Ticket Holders on a day to day basis, assisting the entire Fan Services Department; Season Ticket Member services, Guest Services and Ticketing
• Familiarize and master different CRM databases such as Archtics by Ticket Master and Sales Force
• Work closely with neighboring departments on numerous events and scenarios, specifically Marketing and Community Relations
• Assist with team events, such as the Lombardi Trophy photo shoots, and also invite season ticket members to attend and participate in those events
• Answer incoming phone calls and emails in our “Call Center” regarding any question related to the Philadelphia Eagles or a Lincoln Financial Field event

Public Relations Minor: Recreation, Park, And Tourism Management, Communications, Senior

Activities and Societies: -Active member of Lion Scouts student tour organization -Active member of Public Relations Student Society of.

Business And Liberal Arts

Immersed myself in the Barcelona culture while taking fifteen credits and learning about the sports industry in Spain over the course of a.

Education record

Activities and Societies: -Top 10% of 2015 class -National Honors Society Tutoring coordinator - Varsity lacrosse player - Special Olympics