Quick learner and highly self motivated, constantly wanting to achieve the best results I can for myself and/or my team. I am trained primarily for Call Centre Telephony Support however have knowledge in Windows Software, hardware and some knowledge with servers.
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It Operations & Support AnalystSthree May 2019 - Jul 2019Glasgow, United Kingdom3 Month Temporary Contract -
Career Break (Caring For Family Member)N/A Nov 2017 - May 2019
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Service Desk EngineerSabio Jul 2017 - Nov 2017Glasgow, United Kingdom -
Telephony Support AnalystSse Enterprise Telecoms Jan 2016 - Jul 2017CumbernauldSupporting call centre Telecoms - Main solutions are Avaya, Verint and Genesys. -
Mi AnalystSse Plc Mar 2015 - Jan 2016CumbernauldBuilding + maintaining reports and databases as well as providing analysis on Call Centre statistics. -
Customer Service RepresentativeSse Plc Jul 2014 - Mar 2015Cumbernauld -
Real Time AnalystTeleperformance Sep 2013 - Jun 2014AirdrieProviding overwatch of Call Centre staff to ensure KPI's are met, as well as ensuring calls are answered quickly and efficiently to achieve targets. -
Customer Service RepresentativeTeleperformance May 2012 - Sep 2013Airdrie
Ross Conn Education Details
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Coatbridge High School
Frequently Asked Questions about Ross Conn
What is Ross Conn's role at the current company?
Ross Conn's current role is IT&Telecoms Industry.
What schools did Ross Conn attend?
Ross Conn attended Coatbridge High School.
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