R. John Costa Ii Email and Phone Number
R. John Costa Ii work email
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R. John Costa Ii personal email
My background as a McKinsey consultant, Wharton MBA, and former Intelligence Analyst have given me a unique and unprecedented skill set. I have deep expertise in customer insights and competitive intelligence, particularly within Retail, Advanced Technology, Leisure & Hospitality, and Government sectors.As Director of Customer Insights, I was responsible for the P&L of 15 Sears and 8 Kmart stores with combined ~$100M in sales. I redefined the retailer's most valuable customers by using "Shop Your Way" loyalty data to model individual-level customer lifetime value (CLV) at scale across omnichannel formats and digital platforms. By focusing on our "best" customers, marketing ROI improved 300 basis points, sales increased by $8.8M, and all 23 stores returned to profitability from a combined EBITDA of ($10.6M) within a year.These same models were used to help pioneer the field of predictive analytics in law enforcement agencies. I successfully deployed regression and geospatial models that predicted crime patterns within a 0.25-mile radius and 4-hour window, empowering one agency with near real-time predictive policing. My work has been published in leading criminal justice textbooks, including an article on promoting trustworthy artificial intelligence (AI) in government.Business Intelligence | Change Management | Corporate Strategy | Cost Reduction | Customer Insights | Data Analytics | Execution & Implementation | KPI Development | Loyalty Programs | Organizational Effectiveness | Performance Metrics | Personalized Marketing | Process Improvements | Revenue Growth | Shared Services | Strategic Planning | Targeted Marketing
Mckinsey & Company
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Engagement ManagerMckinsey & Company Aug 2021 - PresentUs
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ManagerDeloitte Jul 2019 - Jul 2021Worldwide, Oo -
Director Of Customer InsightsSears Holdings Corporation Aug 2016 - Aug 2018Chicago, Il, UsSUMMARY: Implemented turnaround strategy that restored 15 Sears and 8 Kmart stores with combined EBITDA of ($10.6M) back to profitability.*Improved marketing ROI 300 bps and lifted annualized sales $8.8M by using customer insights to model individual-level CLV’s and encouraging adoption by CEO Eddie Lampert.*Recovered $7.2M in lost sales and $2.8M in margin by implementing new sourcing solutions after loss of major supplier.*Reduced administrative burden 60% through process improvements in reporting, putting $4.3M in SG&A costs to better use. -
Portfolio Operations Intern, St. George'S UniversityAltas Partners Jun 2015 - Aug 2015Toronto, Ontario, CaSUMMARY: Supervised team of 3 while analyzing and implementing strategies to strengthen US residency placement rates from 85% to 93%, published in The Wall Street Journal and The Washington Post.* Alleviated bottleneck and increased capacity to serve additional 200 students by packaging career guidance and distributing through new channels, supporting $50M revenue increase over 4 years with same cost base.* Led focus groups, designed surveys, and synthesized key learnings to identify drivers of residency placement beyond academic performance, leading to specific and tailored guidance for students graduating in bottom quartile.* Created and launched structured interview training program based on best practices at other academic institutions, currently utilized by 1K+ students. -
Intelligence AnalystJoint Regional Intelligence Center Jul 2003 - Jul 2014SUMMARY: Strategic advisor and liaison between federal, state, and local law enforcement agencies. Led data collection, analysis, and presentations to senior executives that fought terrorism and improved resource allocation decisions.* Pioneered field of predictive analytics in law enforcement with published case study in Crime Analysis with Crime Mapping, 3rd Ed, a leading textbook used in Criminal Justice courses nationwide.* Developed leading counterterrorism forecasting model for Los Angeles Sheriff’s Department (LASD) Assistant Sheriff Cecil Rhambo, resulting in better long-term planning and mitigation of year-end fiscal restrictions.* Persuaded senior leaders to commit 100+ officers towards multi-agency operation by explaining opportunity and potential impact in clear, non-technical language, driving 15% fewer incidents over next 3 months.* Partnered with cross-functional team in presenting feasibility of deploying data analytics in correctional facilities, leading to creation of new division with $1.0M annual budget.* Won prestigious NACo Award for innovations in government services and $1.5M grant by reducing recidivism through segmenting repeat offenders and deploying targeted marketing campaigns.*Collaborated with non-profit community organizations in providing holistic treatment plans that rehabilitated 400+ high-risk offenders each year, saving $1.4M in operating expenses and justifying continued investment in rehabilitation efforts.
R. John Costa Ii Skills
R. John Costa Ii Education Details
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The Wharton SchoolMaster Of Business Administration (Mba) -
University Of Southern CaliforniaBusiness Administration
Frequently Asked Questions about R. John Costa Ii
What company does R. John Costa Ii work for?
R. John Costa Ii works for Mckinsey & Company
What is R. John Costa Ii's role at the current company?
R. John Costa Ii's current role is McKinsey & Company | Customer Insights & Competitive Intelligence Expert | Retail, Technology, Leisure & Hospitality, Government sectors.
What is R. John Costa Ii's email address?
R. John Costa Ii's email address is rc****@****ers.com
What schools did R. John Costa Ii attend?
R. John Costa Ii attended The Wharton School, University Of Southern California.
What skills is R. John Costa Ii known for?
R. John Costa Ii has skills like Strategy, Analysis, Data Analysis, Change Management, Financial Analysis, Leadership, Management, Nonprofits, Fundraising, Management Consulting, Research, Program Management.
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