Richard Fletcher Email & Phone Number

Norcross, Ga, Us

Norcross, Georgia, Us

Currently working to enhance the EMPLOYEE EXPERIENCE here at Peach State and provide positive experiences for our employees.1) Designed and Launched best-in-class leadership development activities: Grasping our "leadership chassis" and personalized learning clouds.2) Strategically aligned training and employee experience initiatives with corporate strategy to provide exceptional experiences for our employee and customers. Improved customer satisfaction scores, NPS, eNPS, and employee engagement.

Norcross, Georgia, Us

Created a business-aligned strategy with these approaches:1) Designed and implemented the Peach State Truck Centers Learning at the Point of Work initiative to ensure consistency within all our truck centers and help every employee perform at their best.2) Launched a Manager Basics Training Program to create effective managers who understand how to get results and retain high-performing employees through effective communication, delegation, feedback, and coaching.3) Designed and implemented a Performance Management system to serve decision-making processes and employee development so performance is aligned with organizational goals.

1) Consulting on leadership development2) Project management, strategy development and implementation specialist for third party training provider in restaurant and hotel industry.3) Designed compliance training for the Atlanta Hawks4) Designed three-year training strategy for a mid sized service supplier for The Home Depot.5) Facilitated leadership development training for Mercedes Benz USA.

Dunwoody, Georgia, Us

Manages the training and operations services functions to deliver effective programs, resources and tools that enhance performance in the restaurants. Designs and implements strategy and measures results to ensure the business needs are met.

Alexandria, Va, Us

Serving as advisor, advocate and mentor within ATD on matters of chapter management and operations to ensure high quality service to members.

Atlanta, Georgia, Us

Instrumental during the company’s rapid growth from a regional to a national brand moving from 125 units to over 675 units, a 36% annual rate of growth to $1.2 billion in annual revenue. Charged with ensuring the long-term viability of the organization by improving performance and the guest experience by securing a talented workforce, providing best-in-class training and ensuring high team member engagement. Trained over 5,000 restaurant managers.

Atlanta, Georgia, Us

was asked to increase organizational effectiveness to ensure continued success during the company’s rapid growth phase.

Atlanta, Georgia, Us

Was recruited to reorganize and improve the training department to become best in class. The company had a need to train an increasingly larger number of geographically dispersed group of licensees and managers.

Overland Park, Kansas, Us

Responsible for real estate strategy (site surveys, letters of intent, lease negotiation). Implemented and communicated all retail store processes, procedures and systems, including managing Retail Management System (RMS) database, which ensured all company employees’ access to critical systems.

Began as a sales associate within the company’s highest volume location ($13+ million) and was promoted to various positions: Assistant Store Manager, Store Manager, District Manager, Director of Training, VP of Operations and Training. Company employee of the year.Managed corporate-level departments including: Customer Service, Operations and Training. Responsible for all company training needs including design, development, facilitation and analysis. Managed a 25 member nation-wide training staff. Responsible for documentation, implementation and communication of proper store operation processes and procedures. Reported to COO.

Responsible for managing company’s sales and management training.

Demonstrated profitable P&L responsibility for 22 store locations, with more than 500 associates, delegated responsibilities, approved hiring and discipline and conducted performance appraisals.

Master Of Business Administration (M.B.A.), Project Management

Bs, Business